Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Perform overnight hotel reception responsibilities, delivering exceptional guest experiences. Balance daily business, record end-of-day transactions, and roll hotel systems into the new business day. Contribute to overall hotel safety and security by following rules and coordinating guests and staff in overnight emergency situations.

Responsibilities

• Post, report, and balance daily transactions and payments for lodging and other hotel outlets for end-of-day reporting
• Perform required End of Day routines on applicable hotel systems
• Attend to guest registration, room assignments, and special requests
• Take, modify, and update room reservations
• Accurately record and process guest charges, credits, and payments
• Assist and respond to all guest inquiries in person, phone, or email
• Deliver the Brand and Company promises

Requirements

• Professional, warm, and approachable disposition
• Fluently read, write, and speak English
• Demonstrated ability to remain level-headed in hectic and tense situations
• Ability to complete tasks accurately and on time while working alone with little to no direct supervision

Location

• Austin, TX

Salary/Compensations

• $19.00 hourly

Benefits

• Training and development programs
• 6 paid holidays (time and a half for hours worked)
• Employee social events
• Elective Medical, Dental, Vision and Supplemental Insurance
• Paid Time Off (PTO) accrual starting on the first day of work

About the Company

• Holiday Inn - Austin Midtown, TX is a franchised hotel, managed by First Call Hospitality.
• First Call Hospitality is an established hotel management company that has developed, owned, or managed over 50 properties.
• The company offers great training, development opportunities, and a long-term home-base for employees.
• Known for the great care taken with hotels, owners, guests, and associates.
• Success is directly tied to the performance and behaviors of associates.
• Unique culture provides opportunity to impact the continuously evolving company and allows room to be yourself.
• Core values include 'Bringing Our Best' every day and 'Know that we work better when we work together'.
• The company works hard and celebrates success together.

Equal Opportunity

• Provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Comply with applicable state and local laws governing nondiscrimination in employment in every location with facilities.
• Policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.
• Expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
• Improper interference with the ability of employees to perform job duties may result in discipline up to and including termination.