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About the Role

Kraken is seeking an Organisational Design Lead to join the Organisational Design team. This role is crucial for helping clients unlock the full value of Kraken's platform, data, and ways of working by shaping organizations that can scale, adapt, and continuously improve. You will work with senior client leaders to reimagine how they organize around customers, product, and outcomes, ensuring operational soundness and readiness for change.

Responsibilities

Design organizations that work in practice by helping senior client leaders define their future-state organizational design, aligned to their North Star and Kraken's platform capabilities.
Translate ambition into practical designs, including roles, capabilities, spans and layers, decision rights, and interaction models.
Guide clients from current-state to target-state through clear phasing, sequencing, and pragmatic trade-offs.
Enable clients to have end-to-end accountability for organizational outcomes across the Build–Operate–Transfer lifecycle.
Own a portfolio of client accounts and manage senior relationships, identifying risks and orchestrating interventions.
Partner with Global Practice Leads to share client learning and shape global standards.
Shape BPO strategy by helping clients decide what to keep in-house versus what to partner, and how work should flow across internal teams, Kraken, and BPOs.
Design BPO models that reinforce customer ownership, quality, and accountability.
Support the setup of strong partner relationships with clear governance, performance measures, and ways of working.
Act as a trusted thought partner to senior client leaders, facilitating workshops and conversations to build confidence and alignment.
Work with Delivery Ops, Human Design, and Change teams to embed organizational design into delivery.
Ensure organizational design is grounded in a deep understanding of Kraken’s product capabilities, automation, and data.
Help clients understand how roles, skills, and team structures evolve as product maturity increases and manual work falls away.
Design organizations where Operations, Product, Innovation, and Data are intentionally aligned and designed as one system.
Support clients to transform product, innovation, and data functions alongside Operations, ensuring organizational design keeps pace with platform capability, automation, and insight.

Requirements

Proven experience designing and running operating models in complex, regulated environments (Energy, Utilities, Telco, Public Sector).
Strong understanding of BPO models and partner ecosystems.
Comfort working alongside product, technology, and data teams, translating capability into organizational impact.
Excellent facilitation and influencing skills, with credibility at exec and senior leadership level.
Experienced in leading senior, outcome-driven workshops and interventions that create real movement.
A world-class communicator across different cultures.
A bias for action, pragmatism, and delivery.
Deep understanding of the human impact of organizational change.
Expert in creating psychological safety no matter the audience.
Applicants must have the right to work in the country they are applying to.

Skills

Organisational Design
Operating Model Design
BPO Strategy
Facilitation
Influencing
Communication
Stakeholder Management
Change Management
Product Capability Understanding
Data Understanding
Automation Understanding

Location

Work Type

Full-time

Experience Level

Lead

Benefits

Certified Great Place to Work in multiple countries
Positive Glassdoor reviews in the UK

About the Company

Kraken powers innovative global developments in energy, focusing on creating a smart, sustainable energy system.
Kraken's operating system for energy is transforming the industry by optimizing renewable generation, creating intelligent grids, and enabling utilities to provide excellent customer experiences.
The company is building the most AI-driven, innovative, forward-thinking platform for energy management.
Kraken is the operating system for the future of utilities, helping clients transform customer experience, reduce cost to serve, and unlock growth and innovation.
Kraken delivers transformation through three practice groups: Human Design, Organisational Design, and Technology.

Equal Opportunity

As an equal opportunity employer, Kraken does not discriminate on the basis of any protected attribute.
Considers all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Encourages applications from individuals who may not meet 100% of the job requirements.
Seeks genuinely decent people who are honest and empathetic.