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About the Role
When our users have questions, run into issues, or need a hand — you're the person they count on. You'll support our community with fast, helpful, and genuine responses across email, chat, and social. No degree required — just strong communication, patience, and a real desire to help people succeed.
Responsibilities
- Respond to user inquiries via email, chat, and social media channels in a timely and professional manner
- Troubleshoot issues related to offers, account access, and platform navigation
- Escalate complex issues to the appropriate team with full context and documentation
- Maintain detailed records of user interactions in our support CRM
- Identify recurring issues and report patterns to the product team
- Contribute to the help center by writing and updating FAQ articles
- Deliver consistently high CSAT scores through genuine, solution-focused support
Requirements
- No degree required
- Prior customer support experience preferred but not required
- Clear, empathetic written and verbal communication
- Patient and calm under pressure
- Organized and able to manage a high volume of tickets without letting things slip
- Familiarity with support tools (Zendesk, Intercom, or similar) is a plus
Skills
- Strong communication
- Patience
- Desire to help people succeed
- Clear, empathetic written and verbal communication
- Patient and calm under pressure
- Organized
- Ability to manage a high volume of tickets
- Familiarity with support tools (Zendesk, Intercom, or similar)
Location
- Fully remote
Work Type
- Fully remote
Experience Level
- Prior customer support experience preferred but not required
Education Level
- No degree required
Salary/Compensations
- Hourly pay of $16–$22/hr
Benefits
- Hourly pay of $16–$22/hr
- Fully remote
- Paid training on all systems and product knowledge
- Growth path into team lead or operations roles
- Access to the full NoGigiddy earning opportunity network
About the Company
- NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5.
- We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping.
- We built what we wish had existed, and we hire people who actually get it.
Equal Opportunity
- Equal Opportunity Employer.
- NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.