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About the Role
Support the NoGigiddy community by providing fast, helpful, and genuine responses to user inquiries across email, chat, and social media. This role requires strong communication, patience, and a desire to help users succeed.
Responsibilities
- Respond to user inquiries via email, chat, and social media channels professionally and promptly
- Troubleshoot issues related to offers, account access, and platform navigation
- Escalate complex issues to the appropriate team with full context and documentation
- Maintain detailed records of user interactions in the support CRM
- Identify recurring issues and report patterns to the product team
- Contribute to the help center by writing and updating FAQ articles
- Deliver consistently high CSAT scores through genuine, solution-focused support
Requirements
- No degree required
- Prior customer support experience preferred
- Clear, empathetic written and verbal communication
- Patient and calm under pressure
- Organized and able to manage a high volume of tickets
- Familiarity with support tools (Zendesk, Intercom, or similar) is a plus
Skills
- Strong communication
- Patience
- Empathetic communication
- Written communication
- Verbal communication
- Organizational skills
- Support tools (Zendesk, Intercom)
Location
- Remote
Work Type
- Full-time
- Remote
Experience Level
- Entry-level
- Prior customer support experience preferred
Education Level
- No degree required
Salary/Compensations
- $16–$22/hr
Benefits
- Paid training on all systems and product knowledge
- Growth path into team lead or operations roles
- Access to the full NoGigiddy earning opportunity network
About the Company
- NoGigiddy is a digital platform for gig workers, side hustlers, and individuals building income outside traditional employment.
- The platform connects its community with remote jobs, surveys, gig platforms, and financial tools.
- NoGigiddy provides free access to earning opportunities without gatekeeping.
- The company hires individuals who understand the gig economy.
Equal Opportunity
- NoGigiddy is an Equal Opportunity Employer.
- NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.