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About the Role

Aderant is seeking a Consultant to join the Solutions Consulting and Client Experience team. This role involves developing long-term client relationships and serving as a trusted product advisor for Aderant applications. You will deliver professional product demonstrations, advise clients, and articulate technology and product positioning to various stakeholders. As a Client Experience Consultant, you will enhance client relationships within EMEA, promote collaboration, and drive product adoption and success.

Responsibilities

Contribute to the development of long-term, successful relationships with clients.
Serve as a trusted product advisor for a variety of Aderant applications.
Develop and deliver professional product demonstrations.
Provide expert advice on Aderant applications.
Respond to functional and technical elements of opportunities.
Assist with the sales process by articulating technology and product positioning.
Connect with regional clients within EMEA to enhance existing relationships.
Promote collaboration and knowledge of the investment made in Aderant software.
Act as a trusted advisor to client firms.
Strive for high levels of client satisfaction and long-term success.
Coordinate activities.
Share best practices to drive product adoption.
Help measure the success of the client experience function.

Requirements

Proven experience of increasing customer satisfaction, adoption, and retention.
Excellent communication, presentation, and customer relationship skills.
Ability to effectively engage at all levels of seniority, from C-level to end user.
Finance, accounting, and legal (law firm / legal tech) background.
Software technology background.
Willingness to travel, some of which will involve overnight stays and may include travel outside of the UK.
Self-starter – able to work with minimal supervision, independently and as part of a team.
Highly organised – able to adapt to changing priorities in a multi-tasking environment.
Driven and passionate – ensuring you achieve your full potential and helping clients do the same.
Eager to learn – you seek out help and use it to continually improve and perfect your work.
Outgoing and confident – with excellent verbal/written communication and the ability to effectively handle difficult situations.
Analytical and creative – you predict potential sales obstacles and eliminate them using your creative approach.
Resilient and calm – able to work effectively in a busy, high-pressure environment.

Skills

Product demonstrations
Client relationship management
Sales process support
Technology articulation
Product positioning
Customer satisfaction
Customer adoption
Customer retention
Communication
Presentation
Customer relationship skills
Finance background
Accounting background
Legal tech background
Software technology
Teamwork
Organization
Adaptability
Multitasking
Learning agility
Verbal communication
Written communication
Problem-solving
Analytical skills
Creativity
Resilience
Calmness under pressure

About the Company

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations.
Our mission is to help businesses run better.
We are motivated by a collective desire to drive the legal industry to the forefront of innovation.
We have over 2,500 clients around the world, including 95 of the top AmLaw 100 firms.
We are changing the perception of the legal sphere by creating a culture that embraces new ideas and technology.
At Aderant, the 'A' represents our foundational purpose of serving clients, embodying our core values.
We foster a culture of innovation, collaboration, and personal growth.
We encourage our diverse teams to bring their whole selves to work to drive our mission forward.
Our people are our strength.