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About the Role
CMG is seeking a Site Reliability Engineer (SRE) focused on monitoring, observability, and alerting to ensure the reliability, performance, and scalability of our infrastructure and applications. You will design, implement, and maintain monitoring solutions to provide visibility into system health, proactively detect anomalies, and reduce incident response time.
Responsibilities
- Design, implement, and maintain monitoring and observability solutions using tools like Prometheus, Grafana Stack (Loki/Grafana/Tempo/Alert Manager), Datadog, and OpenTelemetry.
- Define and implement SLOs, SLIs, and error budgets to measure system reliability.
- Develop and optimize dashboards, alerts, and reports for system performance and business metrics.
- Design actionable alerting strategies to minimize noise and improve MTTR.
- Integrate alerting systems with Jira.
- Establish and refine runbooks for on-call teams to handle alerts efficiently.
- Empower teams to ensure observability coverage and incident response practices.
- Analyze system performance metrics, identify bottlenecks, and implement optimizations to improve system efficiency, scalability, and cost-effectiveness.
- Help conduct load testing and capacity planning to ensure systems can handle peak traffic loads.
- Identify opportunities for automation and develop tools to streamline operational processes, such as fail-over, configuration management, and monitoring.
- Implement monitoring and alerting systems within automations to detect and resolve issues proactively.
- Collaborate closely with cross-functional teams, including software engineers, operations, and infrastructure teams, to understand system requirements, provide technical guidance, and drive solutions.
- Communicate effectively to stakeholders about system changes, incidents, and improvements.
- Foment and spread SRE principles and practices across company.
Requirements
- Must be based in Latin America
- English level - C1 or C2
- Proven experience as a Site Reliability Engineer or similar role.
- Proficiency in logging, metrics, and tracing frameworks (DataDog, Loki, Prometheus, OpenTelemetry).
- Experience with cloud platforms (Azure preferred) and infrastructure-as-code tools (e.g., Terraform).
- Strong programming and scripting skills (Python, Bash).
- Proficiency in containerization technologies and orchestration tools (Docker, Kubernetes).
- Understanding of Linux-based systems, networking, and security principles related to containerized applications.
- Strong problem-solving and troubleshooting skills, with a passion for identifying and resolving complex technical issues.
- Excellent communication and collaboration abilities.
- Ability to thrive in a fast-paced, constantly evolving environment.
- Experience with PostgreSQL monitoring and optimization (Optional/Nice to have).
Skills
- Prometheus
- Grafana Stack
- Loki
- Grafana
- Tempo
- Alert Manager
- Datadog
- OpenTelemetry
- Jira
- Terraform
- Python
- Bash
- Docker
- Kubernetes
- Linux
- Networking
- Security
- PostgreSQL
Location
- Latin America
Work Type
- Hybrid
- Remote
Benefits
- Equity
- Unlimited PTO (28 days including bank holidays + unlimited additional paid leave)
- Comprehensive benefits program managed by Globalization Partners
- Premium life and income protection
- Top private medical and dental insurance
- Employee Assistance Program (EAP)
- Pension contributions
- Education reimbursement
- Continuous learning opportunities
- Employee referral bonus
- Parental leave
About the Company
- Capital Markets Gateway LLC (CMG) is a capital markets-focused fintech transforming global equity capital markets (ECM) through data, technology, and connectivity.
- CMG is the preferred source for ECM analytics and the first network connecting the buy-side and sell-side for ECM workflows.
- Founded in 2017 by a team of ECM practitioners, CMG has completed three successful fundraising rounds and is backed by a group of the world’s most prestigious financial institutions.
- The CMG platform is currently relied upon by nearly 150 buy-side firms representing $40 trillion in AUM and 22 global investment banks.
Equal Opportunity
- CMG embraces our ongoing commitment to building a culture reflecting the people, perspectives, and passions it represents.
- We will accept nothing less than equity, inclusion, and belonging for all.
- With the only constant in life being change, we will always listen, learn, and improve for the betterment of our teams, customers, and communities.
- CMG is proud to be an Equal Opportunity Employer.