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About the Role

This role leads the field service domain, supporting the social implementation of robot systems. Responsibilities include deployment, on-site repair, technical troubleshooting, safety awareness, quality improvement, and maintenance system development. As a key player in a rapidly expanding robotics business, you will drive operations with high ownership in both technical and operational aspects from the front lines.

Responsibilities

Lead deployment, on-site repair, technical troubleshooting, safety awareness, quality improvement, and maintenance system development.
Collaborate with the Field Service Department Head to handle complex cases, standardize technology, improve operations, manage partners, and enhance quality.
Engage directly in the field to resolve issues, improve quality, and provide technical support during deployment and on-site repairs.
Liaise with Integration and Development teams to solve field issues and enhance robot maintainability and operability.
Develop systems for large-scale robot operations, focusing on safety, quality, and organizational strengthening.
Improve deployment quality and stable operations in collaboration with managers and field members.
Organize and support problem-solving for complex field issues and technical troubles.
Standardize and optimize deployment operations, designing and improving operations for scaling.
Provide technical support and advanced troubleshooting for on-site repairs.
Analyze defects, implement corrective actions, and promote recurrence prevention measures.
Improve operations to enhance work quality and operational efficiency.
Analyze issues and provide feedback to the development team.
Promote standardization and operational improvements originating from the field.
Continuously improve costs based on unit economics.
Drive improvement activities and operational efficiency.
Enhance team engagement.
Collaborate with Integration and Development teams on technical issues and solutions.
Coordinate and collaborate with external partners and vendors on technical and operational matters.
Lead teams of managers, implementing the department's overall direction.
Develop managers and members, provide technical support, and lead complex case handling.
Drive recruitment and organizational strengthening for rapid business expansion.
Foster a Field Services culture that ensures safety, high quality, and operational uptime.

Requirements

High ownership for field issues, with the ability to make independent judgments and take action.
Experience in troubleshooting, maintenance, and improvement of robots, equipment, machinery, electrical systems, FA equipment, or manufacturing equipment.
Business-level Japanese proficiency (N2 or higher) for communication with store staff and internal members.
Valid driver's license (manual transmission required) for transportation and on-site support.
Flexibility to work irregular shifts, including night shifts.
Ability to drive improvements and systemization while understanding field operations.
Persistence and speed in addressing complex challenges.
Ability to achieve results as a team by engaging others.
Willingness to perform hands-on work as a player-manager.
Experience working with high autonomy in a startup environment.
Experience communicating in English or handling technical documentation.
Experience coordinating with and promoting projects across multiple departments (development, operations, external partners, etc.).
Experience in work standardization, improvement activities, and quality enhancement.

Skills

Troubleshooting
Maintenance
Improvement
Deployment
On-site Repair
Technical Support
Quality Improvement
Operations Management
System Development
Project Management
Team Leadership
Cross-functional Collaboration
Process Standardization
Operational Excellence
Defect Analysis
Recruitment
Organizational Development

Location

On-site

Work Type

Full-time
Shift work (including nights)

Experience Level

Managerial
Player-manager

About the Company

A rapidly growing robotics business.