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About the Role

Assisting clients in launching top brands onto our Network by providing high-level technical support during the integration process. This fast-paced role involves liaising with client marketing and technical teams to ensure successful implementation of our online tracking technology, meeting campaign specifications. Excellent communication and attention to detail are essential. This is a 1-year FTC maternity cover position.

Responsibilities

Assisting clients when launching onto the Network by providing detailed and thorough Technical Integration Support.
Acting as the ‘middle-man’ to give technical guidance clearly and concisely.
Isolating errors quickly within client setups and providing feedback on possible solutions.
Negotiating and objection handling below standard setups that do not align with team targets.
Contributing to monthly Integration Team targets, which are incentivised on over-performance.
Reviewing fellow team members' work for the purpose of technical sign-off.
Reporting technical issues/bugs with the platform and escalating as appropriate.
Administration of a knowledge base used internally and externally.
Providing high-level training to internal colleagues.
Testing of new developments and features.

Requirements

Strong analytical skills while also ‘seeing the bigger picture’.
Strong communication skills, ideally with customer service experience where you understand the importance of relationship building.
Familiarity with E-commerce platforms and their use.
Striving to continually improve productivity and quality of work produced.
Self-motivated and a self-starter.
Understanding the importance of processes and procedures and the application of these.
Ability to work in a fast-paced and dynamic environment.
Ability to work harmoniously and effectively as part of a work team.
IT-related degree or relevant work experience.

Skills

Basic HTML
SQL
JavaScript
PHP

Location

Hybrid

Work Type

Hybrid
Full-time
Contract

Experience Level

1 year FTC

Education Level

IT-related degree or relevant work experience

Benefits

Flexible four-day Flexi-Week at full pay
No reduction to annual holiday allowance
Variety of different paid special leaves
Monthly allowance to cover part of running costs for remote work
Support in setting up remote workspace
International culture and flexibility through Flexi-Office
Hybrid/remote work possibilities across Awin regions
Extensive training suite Awin Academy for professional and personal development

About the Company

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Awin is part of the Axel Springer group.

Equal Opportunity

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members.
We champion uniqueness and authenticity; this is who we are at our core.
Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem.
We welcome all backgrounds, identities, and experiences.
If you need support at any point in the application or interview process, please let us know.