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About the Role

As a field-based Support Engineer, you will be responsible for ensuring the smooth operation of all systems in retail stores, providing on-site support for smart hands guidance from SMEs. This is a 12-month fixed-term contract.

Responsibilities

• Setting up new POS equipment, ensuring proper integration, and performing routine maintenance.
• Diagnosing and resolving issues related to POS hardware and software.
• Applying software updates, installing new features, and ensuring compatibility.
• Providing technical assistance to store staff and customers.
• Managing and maintaining an updated stock of spare parts for repairs.
• Working with store management and IT teams to prioritize maintenance needs.
• Collaborating with other support groups on-site as Smart Hands.
• Conducting health checks at assigned store locations.

Requirements

• 3-5 years of experience in a retail support environment.
• Strong Communication Skills.
• Strong working knowledge of MS Office and basic business applications.
• Strong Customer Support Skills.
• Basic knowledge of networks, telecom, and servers.
• Hands-on knowledge of MacOS & iOS devices.
• This role is subject to a post-offer Background Verification.

Skills

• POS hardware and software (cash registers, scanners, printers, credit card processing systems).
• Identifying, diagnosing, and resolving technical issues efficiently.
• Interacting with customers politely, efficiently, and responsively.
• Proactive solution-driven approach.
• Interpersonal skills for communicating technical information.
• Problem-solving and root cause analysis.
• A+, MCP, MCSE or equivalent certification desired.

Location

• London

Work Type

• Field based
• 12 month fixed term contract

Experience Level

• 3-5 years

Education Level

• A+, MCP, MCSE or equivalent certification desired

About the Company

• A&O IT Group is a successful and growing global IT services provider delivering fully managed IT solutions and cyber security services.
• Combining over 50 years of expertise and boasting an extensive global network, A&O IT Group is a trusted IT services partner to clients globally.

Equal Opportunity

• We encourage diversity and seek to attract individuals with unique backgrounds and perspectives.
• We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.