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About the Role
Our Future Health is seeking a User Research Operations Manager to establish systems, processes, and workflows that ensure high-quality, efficient, and ethical user research across the organization. This role is ideal for someone early in their ResearchOps career who excels at organizing complexity and enhancing research impact.
Responsibilities
- Enable great research delivery by providing practical operational guidance to researchers.
- Support researchers in planning and delivering studies.
- Ensure research activities run smoothly, consistently, and efficiently.
- Improve research systems and tooling by managing and optimizing platforms and processes.
- Identify opportunities to streamline workflows and enhance team productivity.
- Make insights easier to find and use by maintaining and improving research repositories and knowledge management systems.
- Contribute to improving how evidence and insights are organized and shared.
- Champion ethical and inclusive research by supporting governance, ethics, and data protection processes.
- Help embed accessibility and inclusive recruitment practices into research delivery.
- Maintain accurate records and operational documentation.
- Drive continuous improvement by identifying opportunities to enhance ways of working with researchers and stakeholders.
- Explore AI-enabled tools and automation to increase the speed, quality, and scalability of research operations.
- Contribute to building a strong ResearchOps culture and capability.
Requirements
- Experience in research operations, service operations, or a similar operational role.
- Experience managing processes involving recruitment, scheduling, vendors, tooling, or stakeholder coordination.
- Strong organizational skills and the ability to manage multiple priorities effectively.
- A systems-thinking approach and a passion for improving how things work.
- Experience using tools that support research, customer insight, service delivery, or operations.
- Excellent attention to detail and a focus on quality and consistency.
- Strong communication and collaboration skills.
- An interest in user research and understanding the needs of research teams.
Skills
- ResearchOps
- Service Operations
- Operational Management
- Recruitment Process Management
- Scheduling
- Vendor Management
- Tooling Management
- Stakeholder Coordination
- Organizational Skills
- Systems Thinking
- Process Improvement
- Research Tool Proficiency
- Customer Insight Tools
- Service Delivery Tools
- Operations Tools
- Attention to Detail
- Quality Focus
- Consistency Focus
- Communication Skills
- Collaboration Skills
- User Research Understanding
- Knowledge Management
- AI-enabled Tools
- Automation
Location
- Central London (Holborn)
- Remote
Work Type
- Flexible working
- Remote working
Experience Level
- Early career in ResearchOps
Salary/Compensations
- £40,000
Benefits
- Generous Pension Scheme (up to 12% employer contributions)
- 30 Days Holiday pro rata + Bank Holidays
- Enhanced Parental Leave
- Cycle to Work Scheme
- Home & Tech Savings (up to 8% off IKEA and Currys)
- £1,000 Employee Referral Bonus
- Wellbeing Support (Mental Health First Aiders, 24/7 online GP services, Employee Assistance Programme)
About the Company
- Our Future Health is the UK’s largest health research programme aiming to transform healthcare.
- It brings together 5 million volunteers to create a detailed picture of human health.
- The organization is focused on conditions such as cancer, dementia, diabetes, and heart disease.
Equal Opportunity
- Our Future Health recognizes the importance of a diverse workforce and ensures equitable access to the application process for all candidates.
- Applicants identifying as having a disability, neurodiversity, or long-term health conditions are encouraged to request reasonable adjustments.
- Reasonable adjustments can be requested by emailing talent@ourfuturehealth.org.uk.