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About the Role

As an Enterprise Technology Support Engineer in our Sydney office, you’ll be pivotal in ensuring seamless technology operations across all departments. Your role encompasses a broad range of responsibilities, aimed at delivering top-notch IT support and creating a technologically optimized work environment. Optiver’s Enterprise Technology Support Engineers focus on IT systems and applications that allow users to perform their daily work. We firmly believe in finding the right blend of functionality for our users and manageability for administrators. To that end, the person we seek will revel in finding that balance, and running systems that consistently work and work well.

Responsibilities

Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact.
Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimised IT environment.
Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure.
Implement alert systems and analyse trends to prevent IT issues, maintaining a stable and efficient work environment.
Streamline IT processes and develop self-service resources, enabling users to solve common issues independently.
Contribute to audits and day-to-day practices that keep the IT environment aligned with security standards and policies.
Contribute to projects that enhance the IT environment and user experience, prioritising impactful improvements.
Oversee user-facing hardware and support IT setups for office expansions where applicable, ensuring technological readiness and productivity.
Analyse and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery.

Requirements

Solid foundation in Windows OS, Active Directory, AV/meeting-room setups, and troubleshooting across desktops, laptops, mobile devices, and printers.
Proficient with SCCM, Intune, and a broad spectrum of user and collaboration technologies (e.g. Zoom, Slack, Confluence, Jira).
Operational familiarity with VMware, backup/datastore concepts, and basic network troubleshooting.
A minimum of 3 years in end-user support and enterprise operations, with strong experience in the Microsoft ecosystem (Windows OS, Office, AD, DNS, Group Policy, DHCP), end-user technologies, and related server-aware troubleshooting.
Experience with user access lifecycle, SOE/image concepts, and deployment tooling.
Passion for IT support and customer service; proactive, detail-oriented, strong documentation and change discipline.
Excellent written and verbal communication; team player and operational mindset.
Telephony, PowerShell, patching, Exchange user management, Atlassian admin, Linux/Python/SQL exposure, office fit-outs, remote teams.
Finance or fast-paced environment; interest in continuous learning.
Deeper experience with Windows Server, packaging, MDM, network design, or certifications, valued but not required for this role.

Skills

Windows OS
Active Directory
AV/meeting-room setups
Desktop troubleshooting
Laptop troubleshooting
Mobile device troubleshooting
Printer troubleshooting
SCCM
Intune
Zoom
Slack
Confluence
Jira
VMware
Backup concepts
Datastore concepts
Network troubleshooting
Microsoft ecosystem
Office
DNS
Group Policy
DHCP
User access lifecycle
SOE/image concepts
Deployment tooling
IT support
Customer service
Documentation
Change discipline
Written communication
Verbal communication
Teamwork
Operational mindset
Telephony
PowerShell
Patching
Exchange user management
Atlassian admin
Linux
Python
SQL
Office fit-outs
Remote teams
Windows Server
Packaging
MDM
Network design

Location

Sydney

Work Type

Full-time

Experience Level

3 years

Benefits

Performance-based bonus structure
Global profit pool
Training, mentorship and personal development opportunities
Daily breakfast, lunch and an in-house barista
Gym membership plus weekly in-house chair massages
Regular social events, including a company trip every two years
Guided relocation, a competitive relocation package and visa sponsorship where necessary

About the Company

Optiver is a global market maker founded in Amsterdam, with offices in London, Chicago, Austin, New York, Sydney, Shanghai, Hong Kong, Singapore, Taipei and Mumbai.
Established in 1986, today we are a leading liquidity provider, with close to 2,000 employees in offices around the world, united in our commitment to improve the market through competitive pricing, execution and risk management.
By providing liquidity on multiple exchanges across the world in various financial instruments we participate in the safeguarding of healthy and efficient markets.
We provide liquidity to financial markets using our own capital, at our own risk, trading a wide range of products: listed derivatives, cash equities, ETFs, bonds and foreign currencies.
Optiver’s Sydney office is one of the primary players within Asian markets, trading a range of products.
Established in 1996, we're an active participant on the Hong Kong, Korea, Singapore, Taiwan and Japan exchanges, and act as Optiver’s APAC head office.

Equal Opportunity

Optiver is committed to diversity and inclusion. We encourage applications from candidates of all backgrounds, and welcome requests for reasonable adjustments during the process.