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About the Role

As a Technical Account Manager, you will play a critical role in shaping and executing technical strategies to drive customer adoption and use of the Gravitee Platform for globally based companies. You will serve as the technical champion for all customers, acting as a point of contact for technical, product, and support questions, and striving to ensure customer success.

Responsibilities

• Help customers during their onboarding process with activities like Architecture design, product configuration, and use case implementation.
• Effectively manage the tracking of top-tier customer projects and resolution and escalation on behalf of product and services teams.
• Ensure constant communication with customers and emerge as the customer’s trusted technical advisor and partner.
• Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform.
• Help existing customers understand the business case and value proposition, while also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities.
• Understand, advocate, and document customer’s use case, architecture, and roadmap.
• Champion and advocate for the customer within Gravitee, following up with Engineering and Product Management on customers’ product features and future roadmap needs and addressing them actively.
• Support other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted.

Requirements

• Fluent in French or German, as well as English.
• 5+ years of demonstrated experience handling customers of all sizes.
• Experience working in Professional Services functions within a fast-paced Software/SaaS company.
• Strong desire to tackle hard technical problems and a proven ability to do so with little or no direct daily supervision.
• Prior experience administering/interacting with an Access Management platform(s) (API management platform is a plus).
• Ability to travel when required to meet with your accounts.

Skills

• Prior experience or knowledge in container technologies (e.g. Docker) and Kubernetes
• Software development experience in one or more programming languages such as Java or Python
• Additional European language skills are a strong plus
• Experience working in a startup or scale-up environment
• APIs
• Cloud-native platforms
• AI-enabled systems
• Open source

Location

• Globally based companies
• Hybrid work culture with hubs across regions

Work Type

• Hybrid work culture

Experience Level

• 5+ years of demonstrated experience

Benefits

• Competitive medical coverage
• Pension / 401k program options
• Stock options
• 25 days holiday + in-country national holidays
• 3 mental health days + wellness allowance
• Your birthday off
• Professional development budget to fuel your growth
• Quarterly team events + annual offsite at an exciting location
• Endless growth opportunities

About the Company

• Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence.
• We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.
• We are the first to bridge traditional API Management with the new frontier of AI Agent Security.
• A high-growth Leader - combining market credibility with startup speed.
• We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure.
• Don’t just watch the AI revolution. Build the infrastructure that controls and secures it.
• At Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well.
• You’ll do well here if you: Care deeply about quality, clarity, and impact. Are curious, adaptable, and excited by emerging technologies like AI. Take ownership and follow through. Value collaboration, openness, and continuous improvement.
• At Gravitee, we invest in humans, not just roles.
• A meaningful, progressive, global company culture that is as fun as it is hardworking.

Equal Opportunity

• At Gravitee, we believe diverse perspectives make better products and stronger teams.
• At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.