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About the Role

This position is responsible for the installation, introduction, and maintenance contract of the mobile intraoperative imaging system (O-arm). You will build a service system that meets customer needs, conduct pre-installation surveys, installation, repairs, and maintenance services in collaboration with sales and marketing departments. You will respond to technical inquiries from customers and work with the quality assurance department to resolve complaints and defects. You will also learn and practice the latest technical information to provide high-level technical support in collaboration with the US headquarters' technical department. You will provide high service quality to customers.

Responsibilities

Field and office work related to the new installation and introduction of the mobile intraoperative imaging system (O-arm).
Maintenance inspections and repair work for stable customer equipment operation, including related billing and maintenance contract sales.
Case support.
Communicate with customers to improve and maintain customer satisfaction.
Conduct data analysis to improve operations.
Respond to inquiries about defects and complaints from customers to improve and maintain customer satisfaction.
Repair and inspection of products from other departments (including field service and office work).

Requirements

Work experience in electrical/mechanical engineering.
Field service work experience.
English proficiency (level sufficient for business communication).
Advanced data analysis and report creation skills using MS-Word, Excel, and PowerPoint.
High communication and negotiation skills to ensure smooth coordination with related departments.
Ability to travel domestically and internationally, including overnight stays.
Ability to work nights and holidays.
Valid driver's license.

Skills

English proficiency
MS-Word, Excel, PowerPoint
Data analysis
Report creation
Communication
Negotiation
Domestic and international travel
Night and holiday work availability
Driving

Location

Domestic
International

Work Type

Field service
Office work

Experience Level

Field service experience
Clinical engineering (nice to have)
Call center experience (nice to have)

Education Level

Bachelor's degree (major/department not specified)

Benefits

Competitive Salary
Flexible Benefits Package
Commitment to employees' lives
Recognition of contributions
Sharing in success
Wide range of benefits, resources, and competitive compensation plans

About the Company

Medtronic aims to change the world of healthcare by providing medical technology, treatments, and services to alleviate pain, restore health, and extend life. We are constantly challenging ourselves to create a better tomorrow. Medtronic is an exciting and rewarding workplace for its employees.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning
Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

Equal Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.