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About the Role

Level Infinite is Tencent's global gaming brand, offering a comprehensive network of services for games, development teams, and studios worldwide. We are dedicated to delivering engaging and original gaming experiences to a global audience while fostering an inclusive community. We also support developers and partner studios by providing a wide range of services and resources to help them unlock their games' full potential.

Responsibilities

Lead user research across multiple AAA and mobile game titles at different stages of the product lifecycle, partnering with cross-functional stakeholders such as R&D, Operations, and Marketing to support research needs.
Design and execute high-quality, fit-for-purpose research plans based on business needs.
Independently manage the full research process, including stakeholder alignment, problem analysis, research objective definition, methodology design, data analysis, and report writing, delivering actionable insights with real business impact.
Conduct industry and competitor analysis, identify market trends, uncover product opportunities and player needs, and provide valuable strategic perspectives.

Requirements

Minimum 3 years of user research experience in the gaming industry, with a strong understanding of the full game development lifecycle from production to launch.
Familiarity with player behaviors across China and major overseas markets (US/EU, Japan/Korea, Southeast Asia, etc.).
Fluent in both Chinese and Japanese, with the ability to use both languages as working languages to support day-to-day communication and research collaboration with Japan market teams, players, and vendors.
English proficiency is a plus, including the ability to independently write research reports in English and communicate with overseas teams and vendors.
Strong understanding of both qualitative and quantitative research methodologies, with the ability to recommend appropriate methods based on product stage and business needs.
Vendor management experience, with the ability to manage key milestones and deliverables across all project stages, independently handling the full process from briefing to delivery, including timeline and budget management.
Excellent logical thinking and report-writing skills, with the ability to translate complex data into clear, actionable insights.
Passion for gaming, with deep hands-on experience across various game genres, especially console and premium single-player titles.
Understanding of game development, operations, marketing fundamentals, and player psychology is highly valued.
Strong learning agility, communication skills, and self-motivation.
Able to manage multiple priorities simultaneously and thrive in a fast-paced, challenging environment.

Skills

User research
Qualitative research
Quantitative research
Data analysis
Report writing
Industry analysis
Competitor analysis
Vendor management
Project management
Budget management
Communication
Logical thinking

Experience Level

3+ years of user research experience in the gaming industry

Salary/Compensations

Salary: Negotiable (with raises/bonuses)
Includes fixed overtime pay for 35 hours/month for general employees and 10 hours/month for management.

Benefits

Health insurance
Employment insurance
Workers' compensation insurance
Employees' Pension Fund
Group Credit Life Insurance (GTL)
Group Personal Accident Insurance (GPA)
Group Long-Term Disability Income Insurance (GLTD)
Overseas travel insurance
Commuting allowance (up to 50,000 JPY/month)
Communication allowance (up to 10,000 JPY/month)
Self-development allowance (up to 20,000 JPY/month)
Meal subsidy of 1,800 JPY/day for days worked in the office
Health check-up allowance (up to 75,000 JPY/year)
Free drink corner
Gift cards (twice a year: Obon and New Year, 20,000 JPY each)
Employee Assistance Program (EAP)
Bereavement and congratulatory money
Long-service award/leave

About the Company

Level Infinite is Tencent's global gaming brand, offering a comprehensive network of services for games, development teams, and studios worldwide.
We are dedicated to delivering engaging and original gaming experiences to a global audience while fostering an inclusive community.
We also support developers and partner studios by providing a wide range of services and resources to help them unlock their games' full potential.
Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.

Equal Opportunity

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community.
We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.