Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Customer Success Managers (CSMs) are responsible for customer outcomes, building direct relationships to understand and achieve customer success. They provide value propositions and actions to deliver on customer goals, developing strategies for account retention, growth, and company profitability. CSMs act as a voice and guide for customers, facilitating the achievement of business objectives, partnership creation, and revenue generation.

Responsibilities

Manage assigned accounts to ensure fast time to value and realization of outcomes, including optimized programs, revenue generation, and ROI.
Develop strategies for customer growth and retention.
Educate customers on how PartnerStack can solve their needs.
Establish regular communication with key stakeholders, including weekly/bi-weekly check-ins and quarterly business reviews with executive leadership.
Review customer feedback and prioritize feature requests.
Analyze data and metrics related to customer engagement and growth.
Ensure successful onboarding of new customers.
Drive renewals and expansion opportunities.
Foster relationships between customers and the PartnerStack support team for technical issues, product problems, training, and business inquiries.

Requirements

Senior CSM with strategic background and partnerships experience required.
Must be based in or available to work Pacific Standard Time (PST).
Role includes evening hours of 5–7 PM PST a few times per week to support a premium client.
Comfortable and enthusiastic about the required schedule.
Understands SaaS business and stays current with industry trends.
Enjoys building relationships and cultivating positive client experiences.
Focuses on new and effective ways to provide client value.
Approaches problems creatively and is solution-oriented.
Thrives in a fast-paced environment and is able to learn on the job.

Skills

Customer Success Management
Partnerships
SaaS
Relationship Building
Client Experience
Problem Solving
Adaptability

Location

Pacific Standard Time (PST)

Work Type

Full-time

Experience Level

5-7+ years of CSM experience
Senior CSM

Salary/Compensations

$124,400—$163,275 CAD

Benefits

Performance-based bonuses
Full range of benefits

About the Company

AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device – as a service, powering millions of subscriptions worldwide.
PartnerStack is an ecosystem platform with the world’s largest B2B partnerships network, with over 500+ companies using PartnerStack to generate and sustain revenue.
AppDirect fosters a values-driven culture where employees can Be Seen, Be Yourself, and Do Their Best Work.
PartnerStack has a high-impact and cross-team collaboration culture, empowering teams to achieve success together.

Equal Opportunity

AppDirect believes that innovation thrives in an environment that houses diversity of excellence, experience and thought.
AppDirect respects each AppDirector as their own fingerprint; unique with no one alike.
AppDirect fosters an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work.
Strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.