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About the Role

This role involves processing ACH originations and returns, share drafts, ATM, bill pay, and Zelle inquiries, along with managing incoming adjustments and general ledger reconciliations. The specialist provides departmental support and ensures all processes and services comply with credit union policies, procedures, and relevant federal and state regulations.

Responsibilities

• Perform all Payment Systems Specialist I tasks.
• Execute daily share draft exception processing.
• Generate daily return share draft files.
• Download and process daily in-clearing files for same-day posting.
• Resolve Zelle processing errors and adjust accounts.
• Collaborate with bill pay providers to resolve member payment issues.
• Download, research, and process incoming ATM adjustments and returns from external financial institutions.
• Review ATM deposit images and perform deposit adjustments/returns.
• Generate and process all files from ACH origination systems, resolving exceptions.
• Download ACH origination returns, research, and perform adjustments.
• Download, review, and process incoming ACH notification of change requests.
• Reconcile and maintain assigned general ledger accounts.
• Research and identify general ledger discrepancies.
• Review daily general ledger reconciliations from Accounting, researching out-of-balance discrepancies related to Payment Systems.
• Process role-related tickets for Payment Systems accurately and timely.
• Suggest process streamlining and update role-related procedures.
• Support and guide Payment Systems Level I staff on department processes.
• Assist with departmental and organizational projects.

Requirements

• Minimum of two years related experience and/or training.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to reconcile general ledger accounts and identify outstanding variances.
• Ability to apply common sense understanding to carry out written, oral, or diagrammed instructions.
• Proficiency in basic personal computer skills in a Windows environment.
• Ability to operate standard office equipment, applications, and tools.
• Regularly required to talk or hear.
• Occasionally required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities, including the ability to adjust focus.

Skills

• Share draft exception processing
• Zelle processing error resolution
• Bill pay issue resolution
• ATM adjustment and return processing
• ACH origination system file generation and processing
• ACH origination return processing
• ACH notification of change request processing
• General ledger reconciliation
• Discrepancy research and identification
• Process streamlining
• Procedure updating
• Staff guidance and support
• Project assistance
• Reading comprehension
• Written communication
• Basic arithmetic
• Problem-solving
• Windows operating system proficiency
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Office equipment operation

Location

• San Francisco, CA

Experience Level

• Minimum of two years related experience

Education Level

• Associate degree (A.A.) or equivalent from a two-year college preferred
• Equivalent combination of education and experience

Salary/Compensations

• Hourly rate of $33.10 to $49.64

Benefits

• 401(k) and Employer Match
• Health, Vision, Dental and Life Insurance
• Annual Incentive/Bonus Program
• Tuition Reimbursement Program
• 11 Paid Holidays
• Competitive PTO package
• Home & Consumer Loan Program (Discounted Rates)
• Professional development and training programs
• On-demand personal coaching resource
• Wellness Program (Discounted Gym Membership)

About the Company

• SF Fire Credit Union opened in 1951, growing to $1.7B in assets.
• Membership extends throughout San Francisco, San Mateo, and Marin Counties.
• Members benefit from shared trust, continuous innovation, competitive rates, and excellent service.
• Values include: Be Personal, Be a Leader, Be Outside the Box, Be Real, Be the Connection.
• Culture defaults to trust, embraces feedback, and desires innovation.
• Vision to empower members to accomplish dreams and build lasting financial security.
• Work environment fosters a family-like atmosphere with a good sense of humor and an 'in-this-together' attitude.
• Values work/life balance.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.