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About the Role

Provides strategic and operational leadership for Japan Operations, ensuring alignment in policies and approach. Accountable for Customer Service, sales order book management, Supply Chain, Demand Planning, Inventory Management, and continuous improvement initiatives. Serves as a senior member of the Japan Management Team and Regional Operations Management Team, supporting the Country GM and regional VP, Operations and Global Supply.

Responsibilities

Create a Business Planning Calendar to ensure clear expectations, accountabilities, and timelines within global constraints and commercial expectations.
Provide comprehensive Customer Service & Operations support for inventory purchases, overseeing order book production and shipping, and resolving queries.
Design, develop, and implement effective Marketplace Planning, Demand Planning, & Inventory Management procedures.
Develop, communicate, and monitor Customer Service policies and procedures to ensure best-in-class customer relationship management and maximize profitable sales.
Develop a cost-optimized distribution and logistics network without sacrificing service or On-Time-In-Full delivery.
Lead and direct activities related to global and regional projects on technology implementation and operational capability optimization.
Drive a cohesive approach to seasonal business planning, producing proactive behaviors and better upstream outputs.
Oversee the business critical path, identifying and mitigating obstacles to plan achievement.
Define and implement policies reflective of market strategy and oversee execution.
Collaborate with Sales, Sales Operations, Customer Service, and Finance to build partnerships and resolve complex order issues.
Ensure team and individual role profiles and objectives align with business goals.
Drive consistency of service, approach, and execution, promoting positive, solutions-oriented teamwork.
Build a sustainable demand planning process with local market accountability for accurate forecasting, stock utilization, and inventory levels.
Deliver effective analytics and metrics to help stakeholders achieve targets and maintain focus on inventory measures and profitability.
Provide effective monitoring of order book status, maintenance, and reporting, highlighting and mitigating issues.
Ensure timely execution of the order book from order capture through customer delivery.
Develop strategies to optimize inventory flow, reduce freight costs, and improve last-mile delivery performance.
Oversee all warehouse operations for accuracy, efficiency, and safety.
Manage relationships with 3PL partners and logistics providers, negotiating contracts and ensuring service levels.
Oversee the network of warehousing and delivery solutions to execute order book requirements efficiently.
Act as a local leader in E2E Planning, Order Management, and Distributions and Logistics projects.
Challenge the status quo and deliver future-proof automated solutions.
Introduce improvements to ways of working, policies, or systems to raise service levels or productivity.
Formulate and execute the strategic roadmap for the supply chain network, including warehouse design, footprint optimization, and transportation strategies.
Own local budgeting for operations and projects, partnering with finance and leadership to ensure targets are met.

Requirements

Fluent in English and Japanese.
Minimum of 10 years of experience in senior management/directorial responsibility in sizeable commercial enterprises with direct accountability for relevant Operations-linked functions.
Significant experience in the footwear/apparel lifestyle/fashion sector and procedures from forecasting to customer operations.
Experience as a senior manager in Asian or global business, operating with regional/local sub-structures.
Experience with significant change management projects within a complex international organization.
Experience satisfying the needs of diverse constituents in a complex global organization, often under pressure of competing priorities.
Experience in Sourcing, Logistics, and Planning.
Strong people leadership.
Ability to develop strategy, anticipate changes, develop contingency plans, and drive execution in a fast-paced, complex environment.
Ability to influence and lead in a matrix environment.
A natural leader who takes responsibility for driving and delivering results.
Ability to knock down walls to deliver results, drive transformational change, and continuous improvement.
Strategic yet 'hands-on' management style with excellent team-building skills.
Flexible and adaptable to change, innovative manager with people and processes.
Consumer Focus; Commercially aware.
Excellent verbal and written communication skills to effectively address all levels of the organization.
Project management, negotiating, and organizational skills.
Unwilling to accept the status quo and challenges people and process improvement.
Excellent team working and interpersonal skills.
Able to demonstrate knowledge and passion for the brands.
Prompts healthy dialogue where all opinions are valued and people feel respected.
Role models inclusive practices.
Displays humility by being open to new ideas, seeking to learn, and not caring about who gets credit.
Models and promotes collaboration across the organization to achieve shared goals.
Creates a vision that inspires teams and drives execution in a fast-paced, complex environment.
Asks insightful questions to encourage creative thinking and innovation; is a great listener.
Demonstrates curiosity and agility; drives change through effective communication strategies.
Demonstrates tenacity to achieve results, no matter the barriers, while role-modeling company values.
Empowers decision-makers and upholds decisions once made.
Finds ways to simultaneously achieve financial and ESG goals.
Keeps teams motivated by providing opportunities to contribute to society.

Skills

Supply Chain Management
Logistics Management
Demand Planning
Inventory Management
Customer Service
Sales Order Management
Business Planning
Project Management
Change Management
Negotiation
Team Building
Communication
Strategic Planning
Operational Improvement
Data Analysis
Process Improvement
Relationship Management

Location

Japan

Work Type

Full-time

Experience Level

Senior Management
Director Level
10+ years

Education Level

Bachelor's degree in business, Supply Chain Management, Logistics, or related field.
MBA or advanced degree preferred.
CPIM or CSCP desired.

About the Company

Deckers Brands has a curious, independent spirit, offering people the freedom to pursue their passions and committed to helping them succeed.
The company is about more than work; it's about opportunity to create, grow, and have an impact.
Deckers Brands is committed to becoming better at everything they do and making a positive impact on the world.
Their products and brands are loved, and the difference they make begins with their people.
Deckers Brands employees are adventurous, spirited, unafraid of new challenges, and willing to take chances.
The company is always ready to rally around a cause.
Deckers Brands wants all employees to thrive, reach their full potential, and have fun.
Deckers Brands thrives when its people thrive.