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About the Role

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. You will put customers first, offer assistance, and share product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Responsibilities

Provide great customer experience.
Fold, hang, display and merchandise garments to maximise selling opportunities.
Actively process, stock and replenish garments on the sales floor and in the stock room.
Open, unpack and label merchandise with security tags.
Support customer purchases and returns in the register.

Requirements

Previous experience within retail, merchandising and/or customer service.
Effective time management - being stress-resistant and good at prioritisation.
Have a customer service mindset where you always prioritise the customers’ needs while serving as a brand ambassador.
Being fashion knowledgeable and have a genuine interest in fashion trends.
Have a selling mindset with the ability to approach and fulfil customer needs.
Team player with a proactive and helpful approach.
Positive mindset, eager, optimistic, and motivated.
Flexible and able to adjust to changing circumstances and customer needs.
Able to take initiatives and independently address customers’ needs.
Communicative and socially confident.

Skills

Customer service
Merchandising
Time management
Prioritisation
Fashion knowledge
Selling
Communication
Collaboration

Work Type

Part-time

Benefits

Extensive development opportunities around the globe.
Staff discount card, usable on all H&M Group brands in stores and online.
Competitive perks and benefits (may differ between employment type and countries).

About the Company

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials.
Our business idea is fashion & quality at the best price in a sustainable way.

Equal Opportunity

At H&M Group, we’re determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation.
Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas.
Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world.
Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.