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About the Role

The Safer Gambling Analyst supports Dabble’s safer gambling operations by monitoring, assessing, and managing customer activity that may indicate gambling-related harm. This role protects customers and supports the company's commitment to responsible gambling through customer interactions, managing escalations, and contributing to harm minimization practices.

Responsibilities

• Monitor customer activity and identify behaviors that may indicate safer gambling concerns
• Conduct safer gambling interactions with customers identified through monitoring or escalations
• Manage and respond to third-party contacts relating to customer gambling concerns
• Provide guidance and support to internal teams on safer gambling matters and best practices
• Help moderate safer gambling messaging across community and social channels
• Investigate and resolve safer gambling escalations and disputes, ensuring accurate record keeping and follow-up
• Support the delivery of safer gambling training across customer-facing teams
• Review and improve safer gambling alerts, rules, and monitoring processes
• Escalate high-risk incidents to leadership and relevant stakeholders where required
• Contribute to ongoing improvements across safer gambling reporting, monitoring, and customer protection initiatives
• Ensure all activities align with relevant regulations, internal policies, and industry standards
• Use behavioral analytics and player protection tools to support safer gambling outcomes
• Participate in weekday and weekend coverage as required

Requirements

• Experience working within the wagering, gaming, or a regulated industry environment
• Previous experience in a customer-facing role
• Strong communication skills with the ability to handle sensitive conversations professionally and empathetically
• Experience in using behavioral analytics and player protection tools
• Experience in dealing with NTRWC complaint disputes preferred
• Ability to remain calm and make sound decisions in high-pressure situations
• Strong attention to detail and organisational skills
• Experience using ticketing or case management platforms
• Analytical and problem-solving skills with the ability to assess risk and identify trends
• Ability to work collaboratively across teams while also managing responsibilities independently
• High level of professionalism, integrity, and sound judgement
• Genuine care for customer wellbeing and experience
• A Dabbler’s attitude is paramount, as the right person will be able to learn quickly and adapt to any skill gaps
• A Dabbler is always a team player, with a willingness to share with and learn from others
• Collaborative working styles are crucial to empower and grow each individual member
• Uses freedom of autonomy to its absolute potential and enjoys contributing to the Dabble community
• Respect for peers is highly valued
• Encouraged to think differently, be brave and strive to always raise the bar
• Embraces empowerment of all people at any level of seniority and experience to ‘own their work’ and ‘talk their book’ wherever they can
• Prioritise self-care and well-being
• Setting boundaries, and seeking support when facing challenges
• Comfortable discussing wellbeing and accessing resources when necessary

Skills

• Behavioral analytics
• Player protection tools
• Communication skills
• Problem-solving skills
• Analytical skills
• Attention to detail
• Organisational skills

Location

• Australia
• Melbourne
• Sydney
• Brisbane

Work Type

• Remote-friendly
• Hybrid
• Flexible working hours

Experience Level

• Mid-level

Salary/Compensations

• $90,000 - $100,000 + Super

Benefits

• Five weeks of paid annual leave
• Paid parental leave for both primary and secondary caregiver
• Sponsored flights to network of offices for staff and immediate family
• Flexibility with working hours
• Sonder app sponsorship for employees and families (24/7 support)
• Up to 10% annual cash bonus based on Company performance metrics
• Dabble Day Dividend (share of daily revenue on company birthday)

About the Company

• Dabble has been operating a licensed sportsbook under the NTRWC since 2021 in Australia.
• The company aims to deliver extraordinary experiences with an immersive socialized betting platform.
• Global operations include a Daily Fantasy Sports app in the United States and a UK launch in 2025.
• Dabble fosters a culture of fun, celebration, community, evolution, and focus.
• Office hubs are located in Darwin, Melbourne, Brisbane, Sydney, Adelaide, and Albury.