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About the Role

As a Front of House Manager at N Family, you’ll use your people and organisational skills to go beyond for parents, children, and your team every single day. You’ll support management to keep the nursery running smoothly, manage the kitchen and cleaning teams, and take the lead on rotas, budgets, and procurement. As a natural problem-solver who thrives in a fast-paced environment, you’ll help us achieve our vision of becoming the most loved early years education group in the UK.

Responsibilities

Be the face of the nursery, welcoming parents and children every day and being their go-to contact.
Make sure our Parent Breakfast Bar is well-stocked and looking great every morning.
Stay on top of emails, session changes, and tour bookings to support families.
Help new children settle in so they feel safe, happy, and confident.
Support the kitchen and cleaning teams to keep things running smoothly.
Make sure the nursery is safe, clean, and well-maintained throughout the day.
Handle daily operations like schedules, invoices, and supplies so everything runs seamlessly.
Monitor occupancy, waiting lists, and notices to keep families informed and up to date.
Assist with Family Club events and newsletters to engage parents and foster community.
Lead by example in care, safety, and teamwork, supporting your team when needed.

Requirements

Experience in prioritising and multitasking under pressure.
Know how to manage budgets and procurement needs.
Have great IT skills and be willing to develop them, as you’ll be using the Google suite daily.
A solid decision-maker, with the ability to support and achieve our WIGs (Wildly Important Goals).
A background in leading consistent and exceptional customer service.
Great communication skills – both verbal and written.
A love for building and maintaining strong parent partnerships.
A positive, glass-half-full outlook.
The ability to manage your workload and deliver results.

Skills

People skills
Organisational skills
Problem-solving
IT skills
Google suite
Decision-making
Customer service
Communication skills
Verbal communication
Written communication
Teamwork

Location

Wandsworth St Ann's Hill, London

Work Type

Permanent
Full Time

Salary/Compensations

£30,243 - £40,706 / year

Benefits

Competitive salary
Performance bonus – Up to £1,750 annually.
Industry-leading holiday allowance – Up to 35 days, including a personal ‘Me’ day and Christmas closure.
Development fund – £100 annual learning fund, plus paid N Academy training (level 3, EY Degrees, Forest School & more).
No uniforms – £100 clothing allowance for style freedom!
Family-friendly – Enhanced parental/fostering/neonatal leave after 2 years.
Childcare – 40% discount, plus 6 emergency days annually.
Loyalty rewards – 5-year bonus: around-the-world trip + 2 bonus weeks off. 10-year bonus: “Out of this world” experience + 2 more weeks off!
N Coaching & Mentoring – Empowering team members with access to 3 ILM-approved coaching programmes.
Referral scheme – Earn up to £1000 per successful hire.
Amazing discounts – Save on groceries, shopping, fitness, and more.
Travel support – Season ticket loans and cycle-to-work scheme.
Socials & Wellbeing – Annual parties, team events, gym discounts, and online fitness.

About the Company

We’re more than just a nursery group. We’re the UK’s most innovative early-years education provider.
At N Family Club, we dreamed of reimagining early years education. Becoming a place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world.
Our 117-place brand new nursery will be opening in 2026, in the heart of Wandsworth, South London.
At N Family Club, we’re reimagining early years education – and we want you to be a part of it. We’re a certified Great Place to Work and one of the UK’s most innovative early years groups. With top salaries, unmatched benefits, and real career progression, we put our people first.