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About the Role

Assist Wheatsville in achieving its mission of being the Friendliest Store in Town by ensuring smooth store operations, prompt customer service, accurate cash handling, and effective communication. Maintain exemplary knowledge of store policies, procedures, and product mix.

Responsibilities

• Oversee daily store operations, including opening and closing.
• Ensure cleanliness and maintenance of all customer-facing areas, including bathrooms.
• Address and report cleanliness, stocking, or product issues to staff and management.
• Address and report production, behavioral, or staff issues to management.
• Troubleshoot customer issues, complaints, and comments.
• Serve as the lead for emergencies.
• Assist departments with labor facilitation and staffing.
• Address equipment issues and inform the Facilities Manager if unresolved.
• Direct Front End Clerks and manage scheduled shifts efficiently.
• Perform accurate cashiering and cash handling.
• Manage personnel.
• Perform other assigned tasks.

Requirements

• Prior cashier, customer service, supervisory, or co-op experience.
• Ability to supervise others, multitask, and manage effectively.
• Ability to project a friendly, helpful personality.
• Ability to prioritize and handle emergency situations.
• Excellent judgment in balancing co-op policies with customer needs.
• Excellent communication skills, including listening and directing, and receptiveness to feedback.
• TABC certification.
• Ability to stand for long periods, walk, kneel, squat, bend, reach, and lift up to 50 lbs frequently.
• Ability to work in environments with exposure to extreme temperatures (coolers, ovens, freezers).

Skills

• Supervision
• Multitasking
• Effective management
• Customer service
• Prioritization
• Emergency handling
• Judgment
• Communication
• Active listening
• Direction
• Feedback receptiveness

Experience Level

• Prior cashier experience
• Prior customer service experience
• Prior supervisory experience
• Prior co-op experience

Education Level

• TABC certification

About the Company

• Wheatsville
• Co-op