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About the Role

The Manager, Exams & Audits- GRM is responsible for the ongoing management of regulatory examinations in the APAC region, specifically Australia and New Zealand.

Responsibilities

• Lead the end-to-end management of regulatory examinations and internal audits across assigned regions.
• Oversee all aspects of exam and audit processes, including planning, coordination, documentation, execution, and follow-up activities.
• Manage relationships with regulators, examiners, 3rd parties and internal auditors to ensure effective communication and alignment.
• Coordinate the preparation, review, and submission of all exam and audit materials, ensuring accuracy, completeness, and timeliness.
• Track audit/exam findings, including violations, monetary penalties, and remediation actions for Global Compliance.
• Develop and prepare formal responses to regulatory and internal audit issues in partnership with senior management and key stakeholders.
• Serve as the primary liaison between regional team and senior leadership, communicating results, risks, and required actions.
• Partner with Accounting, AML Compliance, and Internal Audit teams to investigate issues and implement appropriate resolutions.
• Ensure consistency and uniformity in the presentation of regulated business activities to regulators and auditors.

Requirements

• Minimum 5 years’ experience in the Compliance field.
• Minimum of 5–10 years of experience in a regulatory capacity, with a comprehensive understanding of legal terminology.
• Must be familiar with legal and financial terminology to effectively interpret and understand requirements.
• Demonstrated ability to independently research, extract, and apply information from sources such as law libraries, local statutes, and regulatory materials.
• Minimum of 5 years of IPS/WU/OV regulatory experience required.
• Proven experience in communicating complex regulatory concepts, both in writing and verbally, to legal and non-legal audiences.

Skills

• At least 5 years of experience in project management.
• Strong organizational skills with the ability to manage high-pressure situations, tight deadlines, and shifting priorities.
• Highly multitask-oriented, with excellent verbal, written, and interpersonal communication skills.
• Advanced PC proficiency, including database management, data extraction, query handling, and preparation of ad hoc reports.
• Strong communication and customer service skills, with experience engaging with state regulators, examiners, external customers and clients, as well as internal stakeholders.
• Ability to work independently with minimal supervision.
• Willingness and ability to travel for industry-related seminars and meetings with business partners.
• Highly analytical and detail oriented.

Location

• Sydney, Australia

Work Type

• Hybrid

Experience Level

• Minimum 5 years’ experience in the Compliance field
• Minimum of 5–10 years of experience in a regulatory capacity
• Minimum of 5 years of IPS/WU/OV regulatory experience
• At least 5 years of experience in project management

Education Level

• Bachelor’s or master’s Degree preferred

Benefits

• Short-term incentives
• Accident and life insurance
• Access to best-in-class development platforms
• Life / Accident Coverage
• Superannuation Plan
• Paid Time Offs
• Employee Wellness
• Global Recognition and Rewards Programs

About the Company

• Western Union values in-person collaboration, problem solving, and ideation whenever possible.
• We believe this fosters common ways of working and supports how we execute initiatives for our customers.
• The expectation is to work from the office a minimum of three days a week.
• At Western Union, we’re more than a trusted name in global payments.
• We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
• Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments.
• All this with the goal of helping people prosper.
• Our customers inspire us to push boundaries and create services that make life easier and communities stronger.
• Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
• Join us as we go beyond and be part of a team that’s redefining what’s possible.

Equal Opportunity

• We are passionate about honoring our employee's identity and fostering a feeling of belonging.
• Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
• We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
• The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.