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About the Role

As the Privacy Officer, you will play a vital role in protecting the trust at the heart of mental health and addictions care. You will be responsible for developing and overseeing the organization’s privacy program, providing guidance on privacy matters, influencing organizational decision-making, and ensuring compliance with applicable privacy legislation and organizational policy. This role offers the opportunity to safeguard the dignity, confidentiality, and rights of individuals seeking support, ensuring privacy is a reflection of compassion, respect, and equity.

Responsibilities

• Provide leadership and oversight for the organization’s privacy management program, ensuring compliance with PHIPA, FIPPA, and related standards.
• Act as the organization’s primary resource and subject matter expert on privacy, confidentiality, and information governance.
• Develop, implement, and maintain privacy policies, procedures, and training programs.
• Monitor compliance with privacy legislation and organizational policy.
• Investigate privacy breaches and complaints.
• Promote a culture of privacy and accountability across all programs and services.
• Ensure privacy principles are integrated into operational decisions, client care practices, and organizational systems.
• Develop, implement, and maintain a comprehensive privacy management program, including policies, procedures, and standards.
• Provide leadership and consultative direction for all domains of privacy initiatives and breaches.
• Act as the organization’s liaison with the Information and Privacy Commissioner of Ontario.
• Monitor and interpret changes in privacy legislation and make recommendations for compliance.
• Conduct privacy impact assessments (PIAs) and risk assessments.
• Ensure privacy considerations are embedded into organizational planning, service delivery, and information systems.
• Contribute to organizational projects and initiatives to ensure privacy integration.
• Support compliance with accreditation standards related to privacy and confidentiality.
• Maintain and oversee the privacy risk register, Records of Processing Activities (ROPA), and data maps.
• Develop and conduct vendor risk assessments and privacy impact assessments.
• Respond to requests for access and correction, including release of information to third parties.
• Oversee and manage all privacy breaches and complaints, ensuring timely investigation, containment, notification, and remediation.
• Support program managers, People Services, and leadership through the investigation process.
• Develop corrective action plans and recommendations to prevent recurrence.
• Receive and respond to complaints from the public, clients, and other stakeholders.
• Develop and deliver privacy education and training programs for all staff, volunteers, students, and contractors.
• Provide coaching and consultation to staff and leaders regarding privacy practices, data-sharing protocols, and documentation standards.
• Create educational materials, communications, and presentations to build and sustain a culture of privacy.
• Oversee and respond to requests for access to or correction of personal health information in accordance with PHIPA.
• Provide guidance and decisions related to the disclosure of information.
• Maintain and update documentation for all access and disclosure requests.
• Collaborate with the Information Technology Team and program leadership to ensure secure storage, retention, and disposal of records.
• Support the development and maintenance of record retention schedules.
• Ensure information management practices support confidentiality, integrity, and availability of client and staff information.
• Work collaboratively across departments to integrate privacy and confidentiality principles.
• Maintain effective relationships with internal and external stakeholders.
• Participate in professional development and networking opportunities.
• Ensure privacy practices are culturally sensitive, accessible, and respectful.

Requirements

• Bachelor’s degree in Health Information Management, Health Administration, Law, or a related field, or equivalent combination of education and experience.
• Driver’s licence and access to a vehicle with adequate insurance.
• Current, satisfactory Police Criminal Record Check.
• 3–5 years of progressive experience in privacy, compliance, or information governance, preferably within a healthcare or community mental health and addictions environment.
• Experience developing and implementing privacy programs, policies, and training.
• Experience interpreting and applying privacy legislation (PHIPA, FIPPA, etc.).
• Experience managing privacy breaches and conducting privacy impact assessments.
• Strong understanding of PHIPA, FIPPA, and related provincial and federal privacy legislation.
• Knowledge of mental health and addictions service delivery contexts and client privacy needs.
• Familiarity with information security principles and electronic health record systems.

Skills

• Privacy
• Compliance
• Information Governance
• PHIPA
• FIPPA
• Privacy Legislation Interpretation
• Privacy Breach Management
• Privacy Impact Assessments
• Information Security Principles
• Electronic Health Record Systems
• Leadership
• Consultation
• Training Development
• Communication
• Record Management
• Risk Management

Location

• London, ON

Work Type

• Full-Time
• Permanent

Experience Level

• 3-5 years progressive experience

Education Level

• Bachelor's degree in Health Information Management, Health Administration, Law, or related field, or equivalent combination of education and experience

Salary/Compensations

• $44.68 to $45.52 per hour

Benefits

• Immediately enrolled in the Healthcare of Ontario Pension Plan (HOOPP)
• Extended health care benefits after a 90-day waiting period

About the Company

• Canadian Mental Health Association Thames Valley Addiction and Mental Health Services is an organization dedicated to mental health and addictions care.

Equal Opportunity

• We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca.