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About the Role
Lead a high-performing team delivering critical business support services to the NSW Civil and Administrative Tribunal (NCAT). Oversee the day-to-day operations of the Member and Registry Services (MaRS) team, which handles finance, payroll, purchasing, travel, accounts payable, and event coordination.
Responsibilities
- Lead and manage team operations, performance and service delivery outcomes
- Lead, mentor and develop a team of managers and staff
- Oversee finance and business support functions across the organisation
- Ensure services meet legislative and organisational requirements
- Lead the development and continuous improvement of policies, processes and systems
- Provide strategic advice and insights to senior management
- Build strong relationships with stakeholders to support business outcomes
Requirements
- Proven experience leading business support functions or operational teams
- Strong leadership capability, including managing managers and developing high performing teams
- Ability to manage competing priorities and deliver outcomes under pressure
- Experience driving business improvement, change and project delivery
- Strong judgement and the ability to provide advice to senior managers
- Demonstrated excellence in stakeholder engagement and in building and maintaining strong, productive relationships
- Strong written communication and attention to detail
- Experience working in complex, high-volume or sensitive environments
- Problem-solving skills with the ability to think critically and creatively
- Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a tribunal environment
- Strong commitment to collaboration, customer-focused service delivery, and continuous improvement in line with public sector values
Skills
- Leadership
- Team management
- Mentoring
- Developing teams
- Finance
- Business support
- Operations management
- Policy development
- Process improvement
- System improvement
- Strategic advice
- Stakeholder engagement
- Written communication
- Attention to detail
- Problem-solving
- Critical thinking
- Creative thinking
- Collaboration
- Customer-focused service delivery
- Continuous improvement
Location
- Sydney
Work Type
- Hybrid working arrangements
- Ongoing full-time
Experience Level
- Experienced leader
Salary/Compensations
- $129,464 - $142,665pa
- plus, employer’s contribution to superannuation and annual leave loading
Benefits
- Flexible and supportive work environment
- Competitive pay and conditions
- Training and development opportunities
- Health & wellbeing programs
About the Company
- Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.
- We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.
- We're focused on breaking, rather than managing, disadvantage.
- It’s work that really matters.
Equal Opportunity
- We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.
- Inclusion and Diversity lies at the heart of how we recruit
- We continue to hire great people with a wide variety of skills, experience and backgrounds.
- This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.