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About the Role

Polène is seeking a Sales Advisor for their Omotesando store in Tokyo. The role involves providing an exceptional customer experience, contributing to sales growth, and maintaining operational excellence, acting as an ambassador for the brand.

Responsibilities

• Welcome local and international clientele by offering personalized advice tailored to each client's expectations.
• Master the Polène universe (collections, leather craftsmanship, latest news) to advocate with passion.
• Create and enrich your client portfolio to build lasting relationships and offer a personalized relationship based on client knowledge.
• Manage after-sales services and repairs with rigor.
• Contribute to achieving revenue targets and performance indicators (KPIs).
• Maximize sales through relevant complementary or additional product suggestions.
• Be proactive in improving store operations.
• Maintain exemplary store presentation in compliance with Visual Merchandising standards and the Maison's image guidelines.
• Participate in operations and inventories.
• Master checkout operations (payment processing, tax refunds) and scrupulously comply with the company's operational procedures.
• Embody Polène's presentation and behavior standards, both in the stockroom and on the sales floor.

Requirements

• Adaptability to offer personalized service to a diverse international clientele.
• A permanent desire to learn to master the ever-evolving Polène universe.
• Embodies Polène's values in all professional interactions.

Skills

• Customer Relationship Management
• Sales
• Brand Ambassadorship
• Visual Merchandising
• Inventory Management
• Checkout Operations
• After-sales Service
• Repair Management

Location

• Tokyo, Japan

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

About the Company

• Polène is a French leather goods brand founded in 2016, known for its organically inspired designs and timeless products crafted with exceptional skill.
• The company is experiencing international growth and is strengthening its organization by hiring specialized talent.
• Polène's boutiques are spaces that embody the brand's universe, welcoming a diverse clientele.