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About the Role

The Sr. Workplace Experience Coordinator is a key member of the Cushman & Wakefield onsite account team, aiming to ensure employees feel productive, engaged, and well supported. This individual will serve as the primary onsite representative, independently overseeing day-to-day workplace experience operations, space readiness, and employee support. They will proactively identify and solve issues before they impact the employee experience and are responsible for the end-to-end planning and execution of workplace programming, employee engagement initiatives, and onsite office events. We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can operate independently while delivering an elevated customer experience.

Responsibilities

Provide high touch support to employees, including tools, support, information, and wayfinding.
Offer a warm welcome to employees and guests, creating a positive and professional first impression.
Cultivate and maintain trusted relationships with end users and cross-functional colleagues.
Act as the first line of response for user questions, troubleshoot issues, and follow up as required.
Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped.
Proactively submit work orders to report repairs, required maintenance, or broken/missing furniture.
Educate employees and visitors on equipment, processes, space use, and workplace protocols.
Address and follow up on complaints, questions, concerns, and suggestions from employees.
Obtain voice of the customer data to capture service needs and share with managers.
Follow escalation protocols and understand cross-functional teams' responsibilities.
Identify and escalate process improvement opportunities and collaborate on solutions.
Own the end-to-end planning, coordination, and execution of workplace programming, employee engagement initiatives, and onsite office events.
Manage workplace events from planning through post-event follow-up, coordinating with vendors, stakeholders, and teams.
Support meeting room and event space coordination, including bookings and usage monitoring.
Independently manage daily workplace operations and prioritize multiple needs with minimal oversight.
Partner closely with cross-functional teams, vendors, building management, and client stakeholders.

Requirements

Comfortable corresponding with executive-level clients and interacting with individuals at all levels.
Exceptional emotional intelligence, empathy, and interpersonal awareness.
Detail-oriented, confident self-starter with exceptional organizational skills.
Maintain a “can do” mentality with the ability to act with minimal information and adapt in a fast-paced environment.
Demonstrate integrity, accountability, self-awareness, strong work ethic, and sound business acumen.
Project an approachable and professional image.
Ability to work under pressure while maintaining a calm, solutions-oriented approach.
Ability to successfully use Slack, Google Workspace, and other workplace technology platforms.
Comfortable using ticket management systems such as Jira and able to quickly learn new systems.
Ability to work independently, exercise sound judgment, and effectively manage competing priorities with minimal supervision.

Skills

Slack
Google Workspace
Jira

Location

Onsite

Work Type

Full-time

Experience Level

Senior

Benefits

Career development and a promote from within culture
Flexible and agile work environment
Focus on technology and autonomy
Continuous learning and development opportunities
Comprehensive employee benefits program

About the Company

Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers.
With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history.
In 2023, we generated $9.5 billion in revenue from our core services.

Equal Opportunity

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent.
We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities.
We have a vision of the future, where people simply belong.
We support and celebrate inclusive causes.
We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply.
Cushman & Wakefield promotes safety at all times.