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About the Role

Philips is seeking a customer-oriented Field Service Engineer to service their Image-Guided Therapy products in NSW South, including Illawarra. This role is crucial for maintaining customer relationships and providing expert technical advice on medical equipment maintenance, installation, and servicing.

Responsibilities

• Work collaboratively with the organization to provide exceptional customer service.
• Perform corrective and preventative maintenance, commissioning, and installation of equipment and software/hardware upgrades.
• Participate in the sales process and provide technical support throughout the customer relationship lifecycle.
• Manage and support technical escalations to resolution, updating all stakeholders.
• Provide best-in-class service, technical support, maintenance, and repairs to minimize customer downtime.
• Maintain a high level of knowledge through continuous training and development.
• Be available to work additional hours outside of business hours, including on-call support, as necessary.

Requirements

• Previous experience in customer-facing service engineering roles.
• Familiarity with medical equipment like Xray and CT is desirable, but candidates from various industries are welcome.
• A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defence Force specializing in Communications Electronics, RADAR, Instrumentation or Avionics.
• Restricted Electrical Licence is highly regarded.
• Strong IT skills.
• Ability to work in a fast-paced environment.
• Hold a full AU driver’s license.
• Possess Australian working rights.
• Police checks will be required during the onboarding process.

Skills

• Technical support
• Maintenance
• Repairs
• IT skills

Location

• Sydney South NSW

Work Type

• Field Service
• Full-time

Experience Level

• Previous experience in customer-facing service engineering roles

Education Level

• Degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defence Force specializing in Communications Electronics, RADAR, Instrumentation or Avionics.

About the Company

• Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025.
• We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.
• We are a health technology company built around the belief that every human matters.
• We focus on improving people’s health and wellbeing through meaningful innovation.
• For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.
• Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Equal Opportunity

• Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within.
• Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.
• We’re living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.
• Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.
• It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.
• As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.
• To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
• Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.