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About the Role

As an IT Support Specialist at our Los Angeles headquarters, you will be the primary contact for all local IT needs. This hands-on role ensures a seamless IT support experience for executives and staff by resolving technical issues, managing hardware/software, and maintaining the IT environment. You will collaborate with the IT team on company-wide initiatives, infrastructure upgrades, and process improvements in a dynamic, fast-paced setting.

Responsibilities

Deliver responsive, white-glove technical support to executive leadership, senior stakeholders, and the broader Los Angeles office via ticketing system, email, phone, and in-person support.
Diagnose and resolve hardware, software, and network issues across Windows, macOS, and Linux environments, minimizing business disruption.
Provide hands-on support for critical meetings, including video conferencing systems, presentation technology, and collaboration platforms.
Support onboarding and offboarding, including account provisioning, device setup, and technology orientation/training for new employees.
Administer and manage enterprise MDM platforms including Microsoft Intune and Jamf, overseeing device enrollment, configuration profiles, compliance policies, patch management, and endpoint security controls.
Provision and manage user accounts, email, and access permissions within Active Directory and Microsoft 365 GCCH.
Contribute to broader IT initiatives including system upgrades, infrastructure improvements, and software deployments.
Document solutions and maintain knowledge base articles to improve operational efficiency and reduce recurring issues.

Requirements

Bachelor’s degree in information technology, Computer Science, or related technical discipline (or equivalent practical experience).
4+ years of hands-on experience in IT support, endpoint administration, or corporate IT operations.
Demonstrated systematic troubleshooting methodology with the ability to prioritize effectively in fast-paced, high-visibility environments.
Strong interpersonal and communication skills, with experience supporting stakeholders across varying levels of the organization.
2+ years of experience architecting, administering, and maintaining enterprise MDM environments using Microsoft Intune and Jamf, including device enrollment, compliance enforcement, and security policies configuration.
Experience supporting video conferencing systems (Zoom, Teams Rooms, conference room AV).
Experience supporting FedRAMP-authorized cloud environments such as Microsoft GCC High, Azure Government, or AWS GovCloud.
Familiarity with FedRAMP-compliant collaboration and security platforms (e.g., ZoomGov, Slack Gov, Zscaler, Threat Locker, Microsoft Defender for Government).
Working knowledge of compliance-driven frameworks such as NIST 800-171, CMMC, or similar regulatory standards.
Jamf 200/300/400 certification.
Experience operating in environments handling Controlled Unclassified Information (CUI) or ITAR-restricted systems.

Skills

Microsoft Intune
Jamf
Active Directory
Microsoft 365 GCCH
Windows
macOS
Linux
Zoom
Teams Rooms
NIST 800-171
CMMC

Location

Los Angeles

Work Type

Full-time
Onsite

Experience Level

4+ years of hands-on experience in IT support, endpoint administration, or corporate IT operations
2+ years of experience architecting, administering, and maintaining enterprise MDM environments

Education Level

Bachelor’s degree in information technology, Computer Science, or related technical discipline (or equivalent practical experience)

Salary/Compensations

The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary.

Benefits

Private medical, dental and vision benefits (for employees & dependents) will be 100% paid for by the company.
5% pension match.
Generous pre-IPO stock option grants.
Relocation assistance.
(coming soon!) annual bonuses.

About the Company

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance.
The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.
Founded in 2022, CHAOS Industries has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners.
The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, Seattle, and London.
250 employees and counting across 5 global offices.

Equal Opportunity

CHAOS Industries does not accept unsolicited resumes or outreach. Unsolicited submissions will not be reviewed or compensated.