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About the Role

This hands-on, field-facing role supports customers across global deployment sites. It is ideal for a journeyman-certified trades professional with experience in mission-critical data center environments, direct liquid cooling systems, hydronic systems, or HVAC/plumbing infrastructure. Reporting to the Manager of Field Service Operations, this position is responsible for on-site installations, preventative and corrective maintenance, technical training, and remote support, serving as a subject matter expert across the product portfolio.

Responsibilities

Perform on-site and remote installations of direct liquid cooling (DLC) products at customer facilities worldwide.
Conduct preventative and corrective maintenance on DLC systems.
Read and interpret blueprints, technical schematics, and engineering drawings.
Provide expert technical support to Authorized Service Providers (ASPs) and end-user technicians.
Offer plumbing and HVAC consultation to internal cross-functional teams.
Troubleshoot and resolve field issues following established service processes.
Develop and deliver technical training to customers, service technicians, and internal staff.
Maintain deep subject matter expertise across the product portfolio.
Coordinate and dispatch field service visits with end users and Authorized Service Providers.
Support Project Engineering by sourcing accurate quotations from ASPs.
Complete thorough service documentation, including field reports, system testing records, and maintenance logs.
Ensure field activities comply with applicable environmental, health, and safety regulations.
Maintain a safe and professional work environment on every site.

Requirements

Minimum 3 years of experience in a field service or equivalent technical role with project workflow understanding.
Journeyman Certification in pipe trades (Plumbing, HVAC, Steam Fitting, or similar); strong expertise in hydronic systems preferred.
Strong working knowledge of technical cooling system loops and configurations.
Experience in mission-critical environments, including Tier 3 or Tier 4 data centers.
Proficiency with pipe materials and joining methods (plastic fusion, Victaulic piping, clamping, torquing).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation.
Valid passport with eligibility for international travel and security clearance.
Ability to perform frequent heavy lifting of up to 150 lbs with a partner.
Maintain a functional remote home office setup.
Availability to travel up to 65% of the time, including internationally.

Skills

Hydronic systems expertise
Technical cooling system loops and configurations knowledge
Pipe materials and joining methods (plastic fusion, Victaulic piping, clamping, torquing)
Microsoft Office Suite proficiency (Word, Excel, Outlook)
Technical documentation
Blueprint, schematic, and engineering drawing interpretation
Field issue troubleshooting
Technical training delivery
Subject matter expertise development
Field service coordination
Quotation sourcing
Service documentation completion
Environmental, health, and safety (EHS) compliance
Workplace safety maintenance

Location

Remote
Global travel required

Work Type

Full-time
Field-based

Experience Level

Minimum 3 years of experience in a field service or equivalent technical role
Journeyman-certified trades professional

Education Level

Journeyman Certification in pipe trades (Plumbing, HVAC, Steam Fitting, or similar)

Salary/Compensations

Competitive compensation

Benefits

Comprehensive health benefits starting on day one
Paid vacation
Flex days
Company-wide holiday shutdown
Retention-focused rewards, including additional vacation and monetary recognition tied to tenure
Company-funded retirement contributions

About the Company

Globally recognized technology manufacturer and pioneer in direct liquid cooling solutions for data centers, supercomputers, and high-performance computing environments.
Designs and produces cooling infrastructure deployed by hyperscalers and enterprise technology organizations.
Expanding Field Operations team due to accelerating demand for generative AI, cloud computing, and HPC.
Highly profitable technology infrastructure company experiencing rapid international growth.
Culture centered on innovation, accountability, and customer impact.