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About the Role

The Systems Engineer role is responsible for coordination, support, management, and execution of L2 Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. This role will require security clearance.

Responsibilities

• L1-Fault Management Level Assurance Support Activities
• L1-Fault Management Level Incident Management
• Responsible for L1-FM level operation and maintenance (O&M) of data & systems delivery solutions and services.
• Support 2nd level team in meeting or exceeding the data & system Nodes network availability targets & responsibilities.
• Work within well-defined system support guidelines.
• Prioritize faults to meet SLA/WLA.
• Perform L1-FM level investigation of alarms & faults/cause related to system/network problems.
• Ensure accurate working methodology.
• Coordinate with all teams to handle emergencies and if required coordinate with stakeholders (MSIP).
• Work on alarms, trouble tickets and perform L1-FM level investigation of faults/cause related to system/network problems.
• Participate in internal discussions to improve overall network performance and make recommendations wherever possible.

Requirements

• Degree or equivalent experience within Electronics & Telecommunication Engineering/or equivalent
• Industry experience: IP/Data/System/ISP/Enterprise
• Must have superb interpersonal skills and able to handle end Customers to ensure their problems are addressed.
• Ability to influence, persuade and mobilise internal/external resources to fulfil customer requirements.
• Well organised and able to do multi-tasking, problem solving and strategic thinking.
• Ability to deliver clear and concise reports/feedback to peers and management, adapting the style of communication appropriately to the audience/receivers.
• Ability to influence and persuade multi-customer NOC teams on fault ticket quality to fulfil field engineer requirements.

Skills

• Very good knowledge of *nix systems, RedHat Linux and associated systems such as satellite would be an advantage
• Understanding of the TCP/IP and standard protocol suites (ARP, ICMP TCP, UDP, TFTP, DNS, HTTP, NTP etc)
• Experience in troubleshooting issues in a complex server network environment with knowledge of key ISP technologies such as DNS, RADIUS, NTP, DHCP etc
• Good experience of multi-vendor server hardware platforms such as Oracle, HP, Cisco, Netapp etc and Unified / Hyperconverged systems (Dell VxRail, Cisco UCS etc)
• Experience of working with virtualization technologies such as VMWare ESXi / VSAN, KVM etc.
• Understanding of network routing/switching protocols, load balancers etc. would be beneficial to the role
• Delivering results and Meeting Customer Expectations.

Location

• Reading, United Kingdom

Work Type

• Full-time

Experience Level

• 2-6 years of Practical Knowledge

Education Level

• Degree or equivalent experience within Electronics & Telecommunication Engineering/or equivalent

About the Company

• At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Equal Opportunity

• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.