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About the Role

This role is crucial for supporting customers, resolving freight inquiries, tracking consignments, and ensuring a high level of service within our transport network. You will proactively track consignments, resolve service issues, coordinate with operations, and provide customers with timely updates, working closely with internal teams to meet customer expectations.

Responsibilities

• Track consignments daily to minimize service failures
• Prepare and process consignment documentation including batching, scanning, imaging, and POD verification
• Complete accurate data entry of Proof of Deliveries into internal systems
• Communicate proactively with customers regarding delivery updates and service issues
• Investigate delivery discrepancies and provide suitable recovery solutions
• Respond to customer enquiries within agreed timeframes
• Build strong customer relationships through regular communication and support
• Liaise with operations and dispatch teams to resolve ongoing service issues
• Maintain accurate records of incidents, enquiries, and resolutions within the CSR system
• Conduct customer surveys and assist with customer training where required
• Report system or equipment issues promptly
• Participate in ongoing training and coaching sessions

Requirements

• Previous experience in customer service, transport, logistics, or operational support
• Strong verbal and written communication skills
• Ability to remain calm and professional in high-pressure situations
• Strong problem-solving and multitasking capability
• Ability to work across multiple systems and applications
• High attention to detail and strong organisational skills
• Passion for customer service and delivering positive outcomes
• Reliable, adaptable, and able to work in a fast-paced environment
• Strong team player with a positive attitude

Location

• Eastern Creek

Work Type

• Monday to Friday
• 09:00am – 17:00

Salary/Compensations

• Competitive salary above industry standards

Benefits

• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About the Company

• Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand.
• We’re not only transforming our operations but striving towards becoming an Environmental, Social, and Governance leader by 2030.
• We care about our customers, our people, and our planet.
• We are always innovating and improving our services.
• We are driven by passion and purpose, and we never stop.
• With an unrivalled and expansive network, Team Global Express builds unique, innovative, and tailored transport and logistics solutions to connect people, communities, and businesses across Australia and New Zealand.
• Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.

Equal Opportunity

• We celebrate difference.
• We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.
• As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.
• Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.