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About the Role

This full-time position involves managing a segment of Bay FC’s General Season Ticket Members. Key responsibilities include building strong client relationships, backend account management, collecting payments, and renewing and upselling accounts. The role requires a professional, service-focused, and proactive mindset with a background in client management and support, reporting to the Manager, Client Services.

Responsibilities

Deliver personalized service and ensure a positive experience for each account.
Build long-lasting relationships with season ticket members.
Achieve personal and departmental sales goals.
Oversee day-to-day account needs for season ticket members.
Ensure account accuracy and timely payments using the digital ticketing system.
Complete weekly individual metrics.
Maintain records of sales prospecting and customer conversations in the CRM system.
Maintain professionalism and confidentiality.

Requirements

Minimum 2 years of customer service experience.
Bachelor’s degree or equivalent.
Outstanding written and verbal communication skills.
Ability to manage multiple tasks simultaneously, remaining organized, efficient, and calm under pressure.
Proven ability to work collaboratively in a team-oriented environment.

Skills

Salesforce
Archtics
Tixr
Written communication
Verbal communication
Multitasking
Organization
Efficiency
Composure under pressure
Teamwork
Women’s soccer/NWSL knowledge

Work Type

Full-time

Experience Level

Minimum 2 years customer service experience

Education Level

Bachelor’s degree or equivalent

Salary/Compensations

Starts at $26 per hour, with a commission target of $32,000.00

Equal Opportunity

Bay FC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other characteristics protected by applicable federal, state or local laws.