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About the Role
Join our physical therapy clinic team as a Patient Care Coordinator where you'll be the first point of contact for our patients. We're seeking a detail-oriented professional who can create a positive first impression while efficiently managing administrative responsibilities to ensure our clinic runs smoothly and our patients feel valued from the moment they walk through our doors.
Responsibilities
- Greet and check in patients, verifying insurance and collecting required documentation
- Schedule and confirm appointments, managing the therapists' calendars effectively
- Answer phones professionally and direct calls appropriately
- Process patient payments and manage daily financial transactions
- Verify insurance benefits and obtain necessary authorizations
- Manage electronic medical records and ensure patient information is accurate and up-to-date
- Coordinate with clinical staff regarding patient flow and scheduling
- Maintain a clean and welcoming reception area
- Handle general office duties including patient documents and supply management
- Assist with insurance claims processing as needed
Requirements
- 1-2 years of medical office or customer service experience
- Knowledge of medical terminology and healthcare office procedures
- Proficiency with electronic medical records systems and practice management software
- Strong computer skills, including Microsoft Office applications
- Excellent verbal and written communication skills
- Outstanding organizational abilities and attention to detail
- Ability to multitask effectively in a fast-paced environment
- Professional appearance and positive, friendly demeanor
- Knowledge of medical insurance and billing procedures preferred
Skills
- Customer service
- Detail-oriented
- Administrative management
- Microsoft Office applications
Location
- Austin, TX
- Houston, TX
Work Type
- Part-time
- Full-time
- PRN
Experience Level
- 1-2 years
Education Level
- High school diploma or equivalent
- Associate's degree preferred
Benefits
- Full medical, dental, and vision insurance (for full-time eligible employees)
- Generous PTO policy (for full-time employees)
- Paid holidays (for full-time employees)
- Structured career advancement opportunities
About the Company
- Intune Physical Therapy builds deeply personalized physical therapy experiences, tailored to each individual’s unique story and needs.
- As a family business, Intune was launched with the core belief that physical therapy should be personal.
- Prioritizing the individual and committing to their long-term and full-body healing can make a profound and lasting impact on patients and communities.