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About the Role

Provide outstanding service and create a warm, welcoming environment for residents and guests. Make a positive first impression as the welcoming face of the community, ensuring a safe and pleasant experience for all.

Responsibilities

• Greet residents, families, prospective residents, guests, and employees courteously.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain the cleanliness and orderliness of common areas and all public spaces.
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
• Provide key support to the sales and marketing team by managing inquiries effectively.
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• Work for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

Requirements

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver’s License required.
• Excellent communication and customer service skills.
• Strong problem-solving skills.
• Good judgment.
• Attention to detail.
• Proficient in PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.

Skills

• Customer service
• Communication
• Problem-solving
• Judgment
• Attention to detail
• PC skills
• Microsoft Office
• Word
• Excel
• HIPAA understanding

Location

• The Village at The Triangle

Work Type

• Part Time
• Weekends
• Friday, Saturday & Sunday
• 10:00 p.m. - 8:00 a.m.
• Must be available to work weekends and holidays

Education Level

• High School diploma or GED

Salary/Compensations

• $18.50/hr.

About the Company

• The Village at The Triangle is an Independent Living and Assisted Living with Memory Care senior community.

Equal Opportunity

• EOE/M/F/D/V