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About the Role
Reporting to the Head of Product Management, the Senior Player Engagement Manager bridges Aspyr and its millions of fans. This role leads the global community vision for multiple properties from early announcement through launch and long-term live support. This individual champions players within the studio and acts as an influential ambassador for Aspyr to the global gaming community.
Responsibilities
- Develop and execute a comprehensive community roadmap for AAA legacy titles and new releases across Discord, Reddit, X (Twitter), and emerging platforms.
- Build structured pipelines to gather qualitative player feedback and sentiment.
- Synthesize global community sentiment into high-impact, actionable intelligence to drive product innovation and elevate game quality.
- Partner with marketing, product, and creative teams to create engaging community-first content, including Dev Diaries, AMAs, and Behind the Scenes looks.
- Identify and nurture relationships with super fans, creators, and lore experts to build a network of advocates for our franchises.
- Develop and execute transparent communication strategies for all game lifecycle releases, including patches, updates, and hotfixes, to foster and sustain player trust.
- Serve as the lead liaison for community sentiment in sensitive scenarios, offering tactical counsel to the leadership team.
- Collaborate with Studio partners and internal Core Games teams to advocate for player interests and drive game experience enhancements.
Requirements
- Experience in Community Management or Social Media within the gaming industry.
- Licensed IP experience.
- Proven experience managing community growth for a major launch or live service title.
- Ability to manage numerous AA and AAA projects simultaneously.
- Ability to prioritize high return work.
Skills
- Discord
- Steam Community Hubs
- Project management tools
- Game development lifecycle
- Video game landscape knowledge
- Knowledge of remasters and remakes
- Articulating community strategies
- Integrating stakeholder input
- Interpersonal abilities
- Communication abilities
- Producing high-quality copy
- Producing high-quality written content
Location
- In-person/in-office only
Work Type
- Onsite
Experience Level
- 6+ years experience
About the Company
- Aspyr is a leading game publisher and developer.
- Brings the world's biggest franchises and bold new projects to players everywhere.
- Published over 200 games since 1996.
- Team dedicated to bringing beloved franchises like Tomb Raider and Star Wars to new and familiar audiences across all platforms.
- Focuses on collaboration and creativity.
- Crafts high-quality, engaging games that leave a lasting impact on players worldwide.
Equal Opportunity
- Aspyr is committed to the principle of equal employment opportunity for all employees.
- Provides employees with a work environment free of discrimination and harassment.
- All employment decisions are based on business needs, job requirements, and individual qualifications.
- Decisions are made without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by law.
- Aspyr will not tolerate discrimination or harassment based on any of these characteristics.
- Aspyr encourages applicants of all ages.