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About the Role

Harness AI to make government services more accessible, efficient, and human-centered. Experiment with and apply cutting-edge AI, from traditional ML models to LLMs, to power applications helping families access essential services with dignity. Work across domains like OCR, document understanding, and classification, building generalist models to improve efficiency and reduce manual operations. This role blends research and application, involving sourcing from leading vendors and open-source projects, fine-tuning, and deploying models into production systems that directly impact millions of lives.

Responsibilities

Train, fine-tune, and evaluate ML models and LLMs for real-world government use cases.
Apply AI to challenges like OCR, document parsing, and classification to streamline services.
Source, adapt, and operationalize models from open-source and vendor ecosystems.
Enhance automation, reduce manual processes, and boost system performance across the platform.
Develop scalable, ethical AI solutions that redefine how people access public support.

Requirements

5+ years in machine learning and statistical analysis.
1+ year working directly with deep learning or LLMs.
Hands-on experience with model training, fine-tuning, and validation for classification/regression tasks (ROC AUC, Precision, Recall, F1).
Detail-oriented, rigorous, and adaptable in a high-impact, evolving environment.
Passion for Promise’s mission and commitment to building ethical, transparent AI solutions.
Experience in applied AI for fintech, govtech, or other regulated industries (bonus).

Skills

Machine learning
Statistical analysis
Deep learning
LLMs
Model training
Model fine-tuning
Model validation
Classification
Regression
PyTorch
MLFlow
LightGBM
OCR
Document parsing

Location

US
Hybrid

Work Type

Hybrid
Full-time

Experience Level

5+ years in machine learning and statistical analysis
1+ year working directly with deep learning or LLMs

Benefits

100% paid health coverage
Generous PTO and sick leave
Lunch, snacks, and coffee provided
Company retreats
Opportunities to travel and see the impact of your work

About the Company

Modernizes how government agencies and utilities support people in financial difficulty.
Builds technology to simplify access to benefits, assistance programs, and flexible payment plans for residents.
Helps agencies increase efficiency, recover revenue, and deliver services with dignity.
Mission is to transform public systems for everyone, especially the most vulnerable.
Team includes experts from companies like Palantir, Google, Stripe, and esteemed government leaders.
Backed by over $50 million in funding from top investors including Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments.
Recognized as one of Fast Company's "World's Most Innovative Companies of 2022."
Recognized as "Forbes Next Billion-Dollar Startups 2024."
Recognized as Y Combinator’s #1 GovTech startup.

Equal Opportunity

Promise is an equal opportunity employer.
Does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status.
Complies with applicable state and local laws governing non-discrimination in employment.
Committed to promoting diversity and inclusion in the workplace.
Provides reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs.
Engages in US government contracts and restricts hiring to US persons (US citizens and permanent residents).
Candidates must reside in the US.
Participates in E-Verify.