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About the Role

Provide critical support as part of a dynamic PerkinElmer lab IT service team.

Responsibilities

• Implement, monitor, and provide technical support for customer laboratory IT environments, typically integrated with instrumentation.
• Implement customer-specified benchtop computing design and processes.
• Administer and ensure connectivity of customer’s Windows-based platform.
• Support operating systems, desktop hardware, peripherals, instrument-controlled software, core desktop applications, and computer imaging.
• Manage equipment on-boarding, retirement, and relocation.
• Implement Windows-based security, including user/group permissions, file/folder permissions, group policies, and local security policies.
• Analyze, identify, and implement enhancements, upgrades, or solutions to improve overall desktop platform support in a timely manner.
• Ensure adherence to client’s corporate policies through periodic reporting and compliance programs.
• Act as the technical support contact for instrument vendors.
• Repair and troubleshoot instrument-related computers, escalating issues to client infrastructure teams.
• Provide technical support for new system validations and change management efforts.
• Create and maintain a physical inventory of lab equipment, PCs, software, and any other client-specified information.
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week.
• Act as client liaison for software/hardware related inquiries.
• Participate in client team meetings.
• Provide support across all PerkinElmer Enterprise practices as required.
• Demonstrate appropriate use of office equipment/software after training.
• Maintain training and compliance in health and safety, security, environmental, and operational aspects of daily activities in the working environment.

Requirements

• Experience with technologies including Microsoft Office, networking, remote computing, and backup systems.
• Experience with scientific instrumentation.
• Experience in a Life Science environment.
• Experience in a validated environment.
• Experience working in GxP, ISO, and FDA compliant facilities.

Skills

• Excellent customer service skills.
• Ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track, and complete tasks for multiple projects under prescribed timeframes.

Location

• Customer Site - NY
• Field

Experience Level

• Two plus years of technical experience
• Three plus years of technical experience
• Five plus years of technical experience

Education Level

• Bachelor’s Degree
• Associates Degree
• High School Diploma or equivalent

Salary/Compensations

• Compensation Grade: SELCP2

About the Company

• PerkinElmer is an experienced and trusted leader in scientific solutions, supported by a global service network and distribution centers, providing the right solution at the right time to meet critical customer needs.
• With over an 80-year legacy of advancing science and a mission of innovating for a healthier world, the dedicated team collaborates closely with commercial, government, academic, and healthcare customers to deliver a broad portfolio of analytical solutions and OneSource services.
• PerkinElmer is a unique team of over 5,000 global colleagues who come to work every day knowing they are making a difference.
• Through innovation, collaboration, and belief in its mission, PerkinElmer strives to create an inspiring and inclusive culture for employees to be their best and create a better tomorrow.

Equal Opportunity

• PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, veteran status, or any other characteristics protected by applicable law.
• PerkinElmer is committed to a culturally diverse workforce.