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About the Role

Perform routine monitoring, statistical sampling, auditing, and observation to ensure consistent compliance with policies and procedures.

Responsibilities

• Conduct monitoring, recommend improvements, and maintain program review documentation.
• Compile required monitoring documents and submit responses to the Quality Assurance Lead.
• Provide technical assistance on workforce services programs.
• Maintain knowledge of current and future programs to ensure compliance with laws and regulations.
• Perform other related duties as assigned.

Requirements

• High School Diploma or GED required.
• Associates or Undergraduate degree preferred.
• 1-2 years of relevant experience required.
• Additional relevant work experience may be considered in lieu of required education.
• Valid driver’s license and proof of insurance with good driving record.
• Bilingual in English and Spanish preferred.

Skills

• Knowledge of workforce development, economic development, business intelligence, trends, and project management.
• Knowledge of effective management techniques including planning, strategy development, implementation, outcome assessment, and accountability.
• Knowledge of applicable federal, state, and local laws and regulations.
• Knowledge of Integrated Service Principles.
• Knowledge of quality control, auditing, or performance monitoring.
• Proficiency in word processing, spreadsheets, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving, critical thinking, organizational, and detail-oriented skills.
• Excellent verbal and written communication skills.
• Ability to analyze and interpret information and data, providing relevant feedback for action.

Location

• Office environment
• Occasional driving and travel required
• Texas
• Florida
• Southern Nevada

Work Type

• Flexible hours may be required

Experience Level

• 1-2 years of relevant experience required
• Additional relevant work experience may be considered in lieu of required education

Education Level

• High School Diploma or GED required
• Associates or Undergraduate degree preferred

Salary/Compensations

• $49,300 - $51,500

Benefits

• Health Insurance (with 0-cost options for employee-only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match of up to 6% of individual contributions
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance

About the Company

• C2 Global Professional Services (C2 GPS) leads innovative workforce and career services in Texas, Florida, and Southern Nevada.
• Known for exceptional customer service, forging strong community relationships, and empowering job seekers.
• Core values: Respect, Communication, Customer Engagement, and Ingenuity.
• Strives for excellence and experiences rapid growth across multiple counties.
• Guiding principle: navigate workforce development with unparalleled customer service and community support.
• Join a team dedicated to transforming lives and access a competitive benefits plan.

Equal Opportunity

• C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity.
• Policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with federal, state, and local laws.
• Company takes affirmative action to ensure applicants are employed and employees are treated during employment without regard to these characteristics.
• Employment decisions, including hiring, firing, compensation, benefits, promotion, training selection, or other statuses, will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.