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About the Role
Incline Insurance Group seeks a strategic and operationally focused leader to oversee claims governance across its property and casualty program portfolio. This role reports to executive leadership, establishing claims strategy, overseeing MGA and TPA claims performance, managing complex claims governance, and ensuring alignment with Incline’s risk appetite, financial objectives, and reinsurance obligations. The Vice President of Claims serves as the senior claims leader, critical for portfolio performance, regulatory oversight, operational consistency, and partner accountability. The Claims function oversees governance across delegated authority programs administered through MGAs and TPAs, partnering with underwriting, actuarial, legal, finance, and reinsurance stakeholders to ensure effective claims management aligned with company strategy and contractual obligations. This role leads the function, drives claims oversight standards, and ensures operational excellence. This position is critical in protecting portfolio performance and strengthening operational governance, offering significant executive visibility, broad cross-functional partnership, and the opportunity to shape claims strategy within a rapidly growing insurance platform.
Responsibilities
- Develop and lead enterprise claims oversight strategy across Incline’s MGA and TPA-administered portfolio
- Establish claims governance standards, escalation protocols, and operational best practices
- Monitor claims trends, severity, reserving practices, and litigation activity across the portfolio
- Partner with executive leadership to align claims strategy with company risk appetite and financial objectives
- Oversee claims handling performance across MGA and TPA partners
- Establish claims oversight frameworks, audit standards, and performance expectations
- Lead claims audits, remediation efforts, and partner performance reviews
- Participate in selection and onboarding of MGA and TPA partners
- Serve as senior escalation point for large-loss, complex, or high-severity claims
- Provide guidance on coverage interpretation, settlement strategy, reserving, and litigation management
- Partner with legal counsel and reinsurers on significant claims matters
- Coordinate with reinsurance, actuarial, and finance teams on claims reporting and reserving impacts
- Ensure compliance with treaty reporting requirements and claims-related contractual obligations
- Support catastrophe response and large-loss reporting where applicable
- Lead claims operational improvement initiatives and workflow optimization efforts
- Build and mentor a high-performing claims oversight team
- Promote consistency, accountability, and technical excellence across the claims function
Requirements
- 10+ years of claims management or claims leadership experience within insurance, MGA, or TPA environments
- Demonstrated experience overseeing multi-line claims portfolios and complex claims matters
- Experience working with delegated authority programs and reinsurance structures strongly preferred
- Bachelor’s degree required
- Advanced insurance designations preferred
Skills
- Deep understanding of claims handling practices, reserving, litigation management, and coverage analysis
- Strong knowledge of regulatory and contractual claims oversight requirements
- Familiarity with reinsurance reporting and claims governance frameworks
- Strong executive presence and decision-making capability
- Excellent communication and stakeholder management skills
- Ability to balance operational execution with strategic oversight
- Collaborative leadership style
- Strong analytical skills
- Strong organizational skills
Location
- Austin, TX
Work Type
- Hybrid work model
Experience Level
- 10+ years of claims management or claims leadership experience
- Senior claims leader
Education Level
- Bachelor’s degree required
- Advanced insurance designations preferred
About the Company
- Incline Insurance Group
- Rapidly growing insurance platform