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About the Role

As an Service Technician, you will play a crucial role in installing, repairing, and maintaining various types of doors and related hardware, ensuring they function efficiently and safely. Your attention to detail, problem-solving abilities, strong mechanical aptitude, and commitment to quality workmanship will be essential in meeting our customers' needs.

Responsibilities

• Install and repair various commercial doors using appropriate tools and equipment.
• Diagnose and repair door-related issues including broken springs, hinges, locks, and electrical components.
• Install and configure door hardware, including locks, handles, closers, and access control systems.
• Ensure all installed doors meet safety and building code regulations.
• Provide excellent customer service by addressing inquiries, explaining repair processes, and offering solutions.
• Maintain accurate records of service visits, repairs, and installations, and provide reports.
• Diagnose, identify, and resolve technical door issues efficiently, offering cost-effective solutions to customers.
• Perform quality checks on installations and repairs to meet company standards.

Requirements

• High school diploma or equivalent.
• 2+ years’ experience in the commercial door service industry is a plus.
• Knowledge of various door types, brands, and hardware is a plus.
• Ability to use hand and power tools effectively.
• Excellent problem-solving and troubleshooting skills.
• Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations.
• Good communication and customer service skills.
• Attention to detail and a commitment to quality workmanship.
• Knowledge of safety regulations and adherence to safety protocols.
• Valid driver's license with a clean driving record.
• Physical ability to lift up to 50 pounds.
• Physical ability to continuously lift and bend, climb ladders up to 20’ in height, work on knees for extended periods of time and proficient operating power tools.

Skills

• Strong mechanical aptitude
• Attention to detail
• Problem-solving
• Troubleshooting
• Quality workmanship
• Hand and power tool operation
• Mathematical calculations (fractions)
• Accurate tape measure reading
• Communication
• Customer service
• Knowledge of safety regulations
• Knowledge of various door types, brands, and hardware

Work Type

• Full-time
• Potential overtime
• On-call hours

Experience Level

• Entry level
• 2+ years experience in commercial door service (preferred)

Education Level

• High school diploma or equivalent

Benefits

• Comprehensive health benefits
• 401K match
• 8 company paid holidays
• PTO
• Company provided uniforms
• Annual boot allowance

About the Company

• Vortex Doors is America’s highest quality and most customer-centric commercial and industrial door repair company.
• Offers industry-best training.
• Provides commercial/retail door opening, hardware, and storefront glazing training.
• Provides manual operated doors and dock equipment training for industrial openings.
• Provides hollow metal door, frame, and hardware training.
• Fosters a strong safety culture.
• Maintains a positive work environment.
• Offers recognitions and rewards.
• Provides additional ongoing training.