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About the Role

Are you passionate about a fit lifestyle and making everyone around your feel welcome? Are you looking for somewhere that will allow you to grow your passion for both while giving you the opportunity to grow your career? Fitness Connection is hiring for our Front Desk Hospitality team. As a Front Desk teammate at Fitness Connection, you will directly impact the experience of our Club Members and Guests every single day! Our Front Desk team creates the energetic and fun environment Fitness Connection is known for, as provided outstanding hospitality and service to ensure that every member feels welcome and important. Your energy, passion, and heart to serve those around you make you perfect for this incredible opportunity.

Responsibilities

Provide EPIC greetings and genuine farewells to members and guests.
Check members into the gym using proper procedures.
Register guests into the gym using proper procedures.
Answer telephones promptly using appropriate company verbiage.
Route telephone inquiries appropriately.
Direct guests and appointments to Fitness Consultants promptly and professionally.
Serve as the initial point of contact and communication hub for members, guests, and teammates.
Promote and sell pro shop items including drinks, bars, supplements, and merchandise.
Meet or exceed daily and monthly pro shop sales goals.
Stock and organize retail offerings.
Assist with operational duties as requested by management.
Learn about consumable and retail products.
Maintain and monitor the ProShop area throughout shifts.
Accurately use POS and money handling procedures.
Handle basic member account inquiries.
Monitor check-ins for delinquent accounts, collect balances, and update member information.
Notify club management for member assistance escalation.
Maintain a neat, clean, and organized front desk and entryway.
Complete opening and closing duties.
Complete regular club cleaning routines.
Report incidences in a timely manner.
Maintain positive relationships with the club team.
Support teammates in achieving goals.
Adhere to all company policies and procedures.

Requirements

High School Diploma/GED preferred.
Previous experience in hospitality or customer service preferred.
Ability to understand and follow verbal and written instructions and communicate effectively.
Ability to interpret business communications, including personal training contracts and pricing packages.
Excellent verbal and written English communication skills.
Ability to perform physical activities including bending, squatting, jumping, running, reaching, walking, hopping, spinning, kicking, and lifting 50 pounds.
Ability to move freely around gym obstacles.
Ability to move quickly between work areas.
Enrollment in and successful completion of the EPIC Training Program within a designated timeframe.
Ability to perform basic math, reading, system technology, and communication skills for training coursework.
Thorough understanding of Fitness Connection's membership system, supplement product knowledge, basic personal training benefits, and other club systems upon training completion.

Skills

Basic math
Reading comprehension
System technology
Communication
Membership system knowledge
Supplement product knowledge
Basic personal training benefits knowledge
Club systems knowledge
POS operation
Money handling

Location

Austin, TX

Work Type

Part Time

Experience Level

Previous experience in Hospitality/Customer Service preferred.

Education Level

High School Diploma/GED preferred.

About the Company

Fitness Connection is a full-service, all-inclusive health club rapidly expanding with over 40 locations in North Carolina, Nevada, and Texas.
The company is committed to providing an epic fitness experience to all, including underserved communities.
Its mission is to change lives by making a healthier lifestyle more accessible.
Amenities include Group Classes in a premiere Group Fitness Studio, a designated Group Cycling Studio, a turf training area with a functional training rig, full-size basketball courts, men's and women's locker rooms with saunas, and a kid's club with tablets, a mini basketball court, and theater.

Equal Opportunity

Fitness Connection is committed to principles of equal opportunity for all applicants and Teammates.
The company will make reasonable accommodations for known physical or mental disabilities or medical conditions of a Teammate or applicant, consistent with legal obligations.
The company will participate in a timely, good faith, interactive process with any disabled Teammate or applicant to determine effective reasonable accommodations.
Teammates and applicants are invited to identify reasonable accommodations by contacting the People Team at dallashr@fitnessconnection.com.