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About the Role

This position provides direct case management to clients, evaluating needs and developing service plans for approximately 25-30 active clients.

Responsibilities

• Provide direct client services including individual counseling, case management, advocacy, and accompaniment.
• Ensure Entry Case Management Services at Division Circle Navigation Center comply with standards, regularly monitoring client activity related to achieving personal and programmatic goals.
• Conduct new client screenings, reviewing applications and interviewing new clients.
• Enter client data into the ONE database within 48 hours.
• Create a service plan for each client with key issues prioritized.
• Partner with service providers to coordinate care and meet client service plan goals.
• Assist clients in maintaining stability by offering support and linkage to services.
• Problem-solve with clients to determine the best assistance methods.
• Observe clients passively to identify issues requiring intervention.
• Facilitate meetings and support groups as needed.
• Develop client exit surveys and case summaries to support outcomes and program analysis.
• Maintain accurate and timely electronic client records, individual case files, daily logs, and service statistics.
• Participate in regular staff meetings, including case management meetings and program development.
• Participate in ongoing staff development and training.
• Perform other appropriate duties as assigned.

Requirements

• Covid vaccination required.
• Negative result on TB test required.
• Background check completed upon acceptance of job offer.

Skills

• Above average proficiency to read, write, and speak English
• Counseling
• Case management
• Client advocacy
• Familiarity with Harm Reduction philosophy and approach
• Familiarity with Motivational Interviewing
• Familiarity with OARS
• Strong interpersonal communication skills
• Strong verbal communication skills
• Strong written communication skills
• Understanding of homeless issues in context to race, class, gender, and sexual identity
• Understanding of Housing First Approach to care for the homeless population
• Understanding of coordinated entry system
• Knowledge, experience, and comfort working with diverse communities including LGBTQQ, youth, immigrant, low-income, and communities of color
• Proficient in MS Office including Word, Outlook, and Excel
• Working knowledge of community resources
• Familiarity with SF homeless shelter systems and services
• Commitment to open, direct, and non-violent communication
• Ability to de-escalate crisis situations
• Ability to make decisions under pressure
• Average reporting skills including data entry
• Strong initiative
• Ability to work independently
• Ability to work cooperatively with staff
• Ability to maintain professional boundaries with clients, volunteers, and staff
• Commitment to the mission of St. Vincent de Paul Society of San Francisco

Location

• San Francisco

Work Type

• Full-time
• Temporary position ending approximately August 26, 2026
• Days off are Saturday and Sunday

Experience Level

• Two years’ experience providing services to chronically homeless preferred
• Relevant comparable experience will be considered

Education Level

• BA degree in social services, psychology, or another related field
• Equivalent work experience may be accepted in lieu of a degree

Salary/Compensations

• $30.00 per hour

Benefits

• Generous benefits
• Advancement opportunities
• Paid sick time accrued according to the San Francisco Paid Sick Leave Ordinance (PSLO)
• Employees earn 1 hour of paid sick leave for every 30 hours worked

About the Company

• St. Vincent de Paul Society of San Francisco operates the Multi-Service Center, Northern California’s largest homeless shelter, the Division Circle Navigation Center for chronically homeless individuals and couples, and the Riley Center for Domestic Violence shelter and services for survivors.
• The organization has over 200 employees working in 4 locations.
• St. Vincent de Paul Society of San Francisco is proud of its diversity and more than 150-year history of helping others in San Francisco.
• The mission is to offer hope and service, on a direct person-to-person basis, working to break the cycles of homelessness and domestic violence.

Equal Opportunity

• St. Vincent de Paul Society of San Francisco celebrates diversity, equity, inclusion and belonging and is an Affirmative Action/Equal Opportunity Employer.
• The organization does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction will be considered for employment.