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About the Role

Provide daily support to a Logistics Account Executive, reporting to the Sales Support Manager. Responsibilities include phone and email communication, appointment setting, check calls, and load building. Requires thriving in a fast-paced environment while providing excellent customer service.

Responsibilities

• Ensure the account runs smoothly daily by staying highly organized
• Assist in maintaining strong relationships with customers and carriers through consistent communication and award-winning customer service
• Perform various account management tasks such as load building, appointment scheduling, phone management and email correspondence
• Dispatch trucks to their pickup location
• Conduct daily check calls to ensure timely pickup and delivery of product
• Qualify carriers that are the best match for our customers’ shipments
• Communicate details about shipments and negotiate rates with prospective carriers
• Ad hoc duties

Requirements

• Focus, self-motivation, problem solving skills and strong attention to detail
• Top notch customer service skills
• Ability to work in a fast-paced, ever-changing setting
• A positive attitude and the ability to communicate effectively
• High school graduate or equivalent
• Proficiency in keyboarding and able to maintain the technical knowledge necessary to perform the job effectively, specifically Microsoft Office products
• Administrative experience and/or logistics brokerage experience are a huge plus, but not required

Skills

• Customer service
• Communication
• Microsoft Office products
• Keyboarding

Location

• US Based

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High school graduate or equivalent

Salary/Compensations

• Competitive base pay and bonus opportunities

Benefits

• Comprehensive benefits package that starts shortly after you do
• Medical/Dental/Vision/Life Insurance
• Paid Time Off
• Company Matched 401k
• Pet Insurance
• Legal benefits
• Generous employee referral program
• Tuition reimbursement
• Student loan repayment assistance
• Paid training from industry experts
• Supportive and team-centered work environment
• Opportunities for career growth and/or relocation
• Team outings
• Catered lunches
• Family friendly events
• Laid-back dress code
• Enjoyable “Best Place to Work” atmosphere

About the Company

• Integrity Express Logistics is a family-owned business with over 30 years of logistics experience.
• Our overall mission is to live up to our company name.
• We earn our customer’s trust through innovative technology and operational efficiency to customize logistics solutions.
• We focus on customer relations and hiring the most reliable and driven employees.
• Founded in 2007, Integrity Express Logistics is a family-owned company with over 30 years of logistics experience.
• Our overall mission is to live up to our company name.
• We earn our customer’s trust through innovative technology and operational efficiency to customize logistics solutions.
• We focus on customer relations and hiring the best, most-driven and highly motivated employees.
• Together this formula has carried IEL to where we are today.
• At IEL, integrity means always doing the right thing—even when it’s hard or when no one is watching. It’s about honesty, respect, open communication, and putting people first. We act with maturity, work hard, and stay reliable. We measure our actions by asking, ‘What if a customer saw you?’ Integrity means accountability and improvement. We continuously work to get things right, and when we cannot or do not, we use those situations as opportunities for improvement toward our greater purpose.
• Customer First means putting our customers at the heart of every decision. We embrace the challenge of solving their most critical problems, act with urgency, and deliver consistent, exceptional service. We treat our customers’ freight as a privilege to move, going above and beyond to create true partnerships built on impact and trust.
• Pursuit of Excellence means striving for the highest standards in all we do, with a positive attitude and relentless work ethic, even on tough days. It’s about raising the bar daily through exceptional operations, disciplined execution, and proactive problem-solving. We believe in actions over words, clear communication, dependability, and leading by example—showing up with purpose, mastering our craft, and earning trust through what we deliver.
• Growth Culture at IEL means embracing a mindset of continuous improvement—day by day, year over year. We stay disciplined, work hard without seeking credit, and stay focused on shared goals. Growth takes many forms: personal development, character, leadership, financial, or operational. Whatever the measure, we never settle—we stay curious, motivated, and relentless in the pursuit of progress for ourselves, our teams, and our company.

Equal Opportunity

• We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at HR@intxlog.com or call 1-888-374-5138 ext. 4.
• US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.