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About the Role

The 3PL Warehouse Supervisor plays a critical role in ensuring safe, compliant, and efficient warehouse operations through daily oversight of third‑party logistics (3PL) partners. This role is accountable for execution excellence across inbound, outbound, inventory, and returns activities while maintaining strong compliance with quality, safety, and regulatory requirements. This is an exciting opportunity to influence performance at the intersection of operations, quality, and vendor management while supporting the reliable delivery of products that help improve patient outcomes.

Responsibilities

Provide day‑to‑day operational oversight of 3PL warehouse activities, including receiving, put‑away, picking, packing, shipping, and returns processing.
Act as the primary point of contact between DePuy Synthes and the 3PL site leadership, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently met.
Monitor inventory accuracy and warehouse execution, supporting cycle counts, root‑cause investigations, and corrective actions.
Ensure compliance with all applicable quality, regulatory, and safety requirements, including GDP, GMP (as applicable), and internal procedures.
Support continuous improvement initiatives focused on productivity, cost, quality, and service performance within the 3PL operation.
Review operational reports and metrics, identify trends or gaps, and escalate risks or issues in a timely manner.
Collaborate cross‑functionally with Supply Chain, Quality, Customer Service, and Planning teams to resolve operational issues and support business needs.
Reinforce a culture of safety, accountability, and compliance across all warehouse activities.

Requirements

Minimum 5–7 years of progressive experience in warehouse, distribution, or logistics operations, including experience working with or supervising a 3PL partner.
Demonstrated experience in supervising daily warehouse operations and enforcing standard operating procedures.
Strong understanding of inventory control, order fulfillment, and warehouse performance metrics.
Experience working in a regulated environment with quality and compliance requirements.
Ability to analyze operational data, identify issues, and drive corrective actions.
Ability to work in a warehouse environment, including standing, walking, and occasional lifting of materials as required.
Prior experience supporting medical device, pharmaceutical, or healthcare supply chains is preferred.
Experience with warehouse management systems (WMS) and performance reporting tools is preferred.
Exposure to continuous improvement methodologies (Lean, Six Sigma, Kaizen) is preferred.
Experience participating in audits or inspections at distribution facilities is preferred.
Strong communication skills with the ability to influence internal stakeholders and external partners.
English required; French is an asset.
Limited travel; up to 10% (local or regional, as required).
Lean, Six Sigma, or supply chain certifications are preferred but not required.

Skills

Collaborating
Compliance Management
Cost Management
Demand Forecasting
Detail-Oriented
Developing Others
Distribution Management
Distribution Resource Planning (DRP)
Inclusive Leadership
Inventory Optimization
Leadership
Operations Management
Order Management
Organizing
Performance Measurement
Strategic Supply Chain Management
Team Management
Transportation Management
Warehouse Management

Location

Markham, Ontario, Canada

Work Type

Full-time

Experience Level

5-7 years

Education Level

High school diploma or equivalent
Post-secondary education in Supply Chain, Logistics, Business, or a related field is preferred

Salary/Compensations

$87,000.00 - $140,300.00
$90,300 - $140,300

Benefits

Discretionary performance bonus

About the Company

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes.

Equal Opportunity

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing, and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive, and accessible work environment where all employees can achieve their potential.