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About the Role

Connect Hearing is seeking a people-focused and results-driven Regional Clinic Manager to lead clinic operations, coach Clinic Customer Representatives (CCRs), and ensure exceptional service and business performance across a region. This role involves managing schedules, overseeing compliance, and supporting national campaigns, requiring frequent travel.

Responsibilities

• Lead and support a team of Clinic Customer Representatives (CCRs) across multiple clinic locations, including coaching, performance feedback, and day-to-day oversight.
• Ensure smooth clinic operations, including appointment scheduling, calendar management, inventory, and adherence to Standard Operating Procedures.
• Handle escalated customer concerns, ensuring a high level of service and timely resolution.
• Collaborate with Sales, Audiology, and Marketing teams to align on clinic goals and execute local marketing initiatives.
• Build and maintain relationships with local physicians and referral sources to support business development and community engagement.
• Monitor clinic performance metrics and contribute to capacity planning, staffing, and scheduling decisions to meet regional targets.

Requirements

• 4+ years of related experience, including 1+ year in a supervisory role
• Strong leadership, communication, and organizational skills
• Customer-first mindset with business acumen
• Valid driver’s license and access to a vehicle
• Flexibility to travel, work weekend events as required
• Ability to collaborate with leaders and project teams across the organization.
• Proficiency with Microsoft Office (Excel, Outlook, etc.)

Skills

• Leadership
• Communication
• Organization
• Customer service
• Business acumen
• Microsoft Office (Excel, Outlook)

Location

• Greater Toronto Area / Durham, ON
• Remote with Field Coverage

Work Type

• Remote
• Field Coverage
• Full-time

Experience Level

• 4+ years related experience
• 1+ year supervisory experience

Salary/Compensations

• $58,000 – $75,000 annually
• Quarterly bonus opportunity: up to 20% of base salary

Benefits

• Comprehensive benefits starting Day 1 (including paramedical + wellness)
• Employer-matched RRSP contributions
• Generous paid time off (vacation, sick days, personal days, birthday!)

About the Company

• Connect Hearing Canada is part of the Sonova family of brands and one of the strongest networks of hearing care clinics across the country.
• We’re passionate about transforming lives through better hearing and supporting our clinic teams who make that possible.
• We offer competitive compensation, a supportive work culture, and opportunities for professional growth - all while working for a purpose-driven organization that values teamwork and innovation.
• With over 180 clinics across Canada, we are proud to support communities from coast to coast while providing clinicians with the tools, support, and structure they need to thrive.
• Together, we are leading the way to better hearing – where every sound matters, and every story is heard.