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About the Role

The Keyholder leads sales floor operations, ensuring a positive customer experience aligned with Parachute's mission to help customers feel at home. This role involves building community, providing product expertise, and upholding brand standards as part of the store leadership team. Keyholders are collaborative, action-oriented, results-driven, and flexible, embodying Parachute’s ethos.

Responsibilities

• Supports and leads a store culture aligned with Parachute Core Values.
• Delivers feedback and coaching as manager on duty.
• Drives engagement through collaborative work and maintains a positive work culture.
• Problem solves and addresses employee concerns at the store level.
• Shares observations with Store Manager regarding team, business, and community.
• Holds self and team members accountable to responsibilities and compliance.
• Ensures team utilizes training systems and completes training.
• Recruits talent in the local community and refers candidates.
• Upholds daily store operations and achieves Quarterly store KPIs.
• Communicates KPIs and identifies performance opportunities.
• Develops and coaches store team on product knowledge.
• Leads manager on duty shifts to ensure optimal customer experience.
• Communicates information to customers and models HOME selling skills.
• Participates in trade and community outreach, event planning, and activations.
• Understands basic store reporting to suggest revenue-driving outcomes.
• Resolves customer concerns to a positive outcome.
• Builds loyalty through in-store experience using CRM data capture and omni-channel solutions.
• Utilizes trade and design service tools for customer experience.
• Ensures accurate timekeeping and consistent meal/break procedures.
• Partners with Store Manager to solve scheduling and compliance problems.
• Upholds self and team to complete priorities set by Store Manager.
• Ensures all communications/messages/tasks are shared with the store team.
• Utilizes, trains on, and troubleshoots POS and reporting systems.
• Supports inventory operational excellence (returns, transfers, SFS, BOPIS, donations).
• Maintains accurate recordkeeping and adheres to inventory operations requirements.
• Ensures new hires complete required training.
• Maintains high standards of stock room/BOH area organization and safety.
• Communicates maintenance needs and utilizes Retail Support Ticket process.
• Follows Parachute Visual Merchandising strategy and executes visual operations standards.
• Maintains floor presentation.
• Evaluates sales and inventory levels to merchandise product for sales.
• Ensures brand integrity through presentation, product, and people.
• Maintains positive in-store experience through visual standards (product launches, window changes, signage).
• Supports store team in planning and executing store directives and merchandising needs.
• Shares awareness of store business trends and sell-through by category.
• Performs other duties as assigned.

Requirements

• Minimum of 1 year of supervisory experience in retail, hospitality, customer service, showroom management, or related customer-focused environment.
• High School diploma or equivalent.
• Experience with sales floor leadership team.
• Open availability (Full Time, 30-40 hours per week, including weekends and holidays).
• Ability to work in a flexible, customer-focused environment.
• Ability to lift up to 10 pounds regularly and up to 40 pounds occasionally.
• Frequently physically active, including standing, walking, reaching, and grasping for long periods.
• Ability to regularly bend or kneel.
• Ability to regularly climb ladders or step stools.
• Ability to go up and down stairs occasionally, carrying and moving boxes (depending on location).
• Ability to frequently communicate face to face, on the phone, or via electronic means.

Skills

• Experience in home interiors (preferred).
• Motivated self-starter.
• Confident leader with a solutions-minded focus.
• Ability to thrive in an entrepreneurial start-up environment.
• Ability to navigate change with self and team.
• Ability to share and communicate feedback and field insights with a growth mindset.
• Experience with web-based POS and inventory systems (preferred).
• General technical knowledge and aptitude.
• Shopify.
• Netsuite.
• Looker.
• Zipline.
• RetailNext.
• Deputy.
• Asana.

Location

• San Francisco
• Onsite

Work Type

• Full-Time
• 30-40 hours per week
• Including weekends and holidays

Experience Level

• Minimum of 1 year of supervisory experience.
• Experience with sales floor leadership.

Education Level

• High School diploma or equivalent.

Salary/Compensations

• $22.00-$24.00 per hour

Benefits

• $250 new hire gift card.
• $300 worth of free product per year.
• Generous 40% employee discount on most Parachute products.
• Health benefits, vision, and dental plans with 100% employee coverage options.
• Voluntary supplemental life plan.
• Voluntary short-term or long-term disability plans.
• Voluntary commuter benefit program through Optum.
• Wellbeing memberships to kindbody, Health Advocate, TalkSpace & Teladoc.
• Up to 9 days of sick time per year.
• Free One Medical membership.
• Paid parental leave program.
• Quarterly bonus program + incentives.
• 13 days of PTO.
• 8 paid holidays.
• 401k program.

About the Company

• Parachute’s mission is to help you feel at home.
• We believe that when we take care of our home, it takes care of us.

Equal Opportunity

• Committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses.
• As an equal opportunity employer, we celebrate diversity and foster an inclusive environment.
• Commits to diverse hiring practices.
• Encourages education and communication with a monthly DE+I newsletter.
• Builds a DE+I enrichment and training program.