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About the Role

This position leads, develops, coordinates, and administers the Railton Place Transitional and Permanent Housing Programs, including Veterans in Recovery, Salvation Army transitional housing, and Permanent Supportive Housing (HUD-VASH). The Director collaborates with Executive Director/Corps Officers on administrative and operational functions, ensuring compliance with Salvation Army policies and federal, state, and local housing regulations, contracts, and funding requirements specific to San Francisco supportive housing systems. This role integrates program leadership, staff supervision, property coordination, and housing stability outcomes to ensure high-quality service delivery, regulatory compliance, and long-term resident success.

Responsibilities

Lead and supervise all Railton Place housing programs, Case Management staff, services, and procedures.
Conduct case management meetings and evaluate program participant services and outcomes.
Develop, implement, and update policies, procedures, and operations manuals for all housing programs.
Coordinate with Corps Officers/Executive Directors to develop, monitor, and report program goals, outcomes, and impact.
Collaborate with the Business Administrator on budget allocations, contract forecasting, and financial health of Railton Place housing operations.
Ensure compliance with San Francisco housing regulations, including HUD, Continuum of Care (CoC), local ordinances, and funding requirements.
Collaborate with property management on tenant applications, leasing, occupancy, legal updates, and compliance processes.
Oversee property management to align housing operations with supportive service delivery and partner contract notifications.
Ensure accurate client documentation, including case files, HMIS entries, and contract-required reporting (TSA Well Sky Case Management System & HSH “One System”).
Oversee case management practices for housing stabilization services, including housing placement and retention, tenant rights education, rent compliance, lease adherence, and referrals to behavioral health, substance use recovery, medical, and general life skill services.
Liaise with local agencies including Veterans Affairs, San Francisco Department of Homelessness and Supportive Housing (HSH), and community-based organizations.
Oversee planning and implementation of resident meetings and program offerings to support community engagement and housing stability.
Review monthly staff reports and maintain statistical and programmatic records.
Support grant management, including reporting requirements and entry into TSAMM Grants and Contracts module.
Conduct probationary and annual employee evaluations and develop ongoing staff training plans.
Supervise and coach staff for high-quality, trauma-informed, and culturally competent service delivery.
Provide oversight and support for program expansion, innovation, and sustainability.

Requirements

Master’s degree in Social Work (MSW), Public Administration (MPA), or related field (preferred).
Bachelor’s degree with significant leadership experience in housing or social services (minimum requirement).
Experience in permanent supportive, transitional, and/or affordable housing programs.
Experience with San Francisco housing systems, including HSH, Coordinated Entry, and HUD-funded programs (highly preferred).
Experience administering and reporting on government-funded grants and contracts.
Experience supervising staff and managing multi-program operations.
Experience working with vulnerable and diverse populations, including individuals experiencing homelessness, veterans, TAY youth, and individuals in recovery.

Skills

Strong leadership and supervisory skills to manage multidisciplinary teams.
Ability to set goals, plan, organize, and implement complex housing and service programs.
Strong knowledge of housing-first models, harm reduction & sober curious care, and trauma-informed care.
Understanding of San Francisco tenant protections, fair housing laws, and landlord-tenant dynamics.
Knowledge of community resources, including behavioral health, substance use recovery, HIV/AIDS services, and employment pathways.
Ability to coordinate effectively between property management and supportive services teams.
Strong organizational and administrative skills.
Excellent written and verbal communication skills.
Ability to maintain the highest level of integrity and confidentiality.
Detail-oriented with strong problem-solving and conflict resolution skills.
Ability to analyze data and use metrics to drive program improvements and compliance.
Proficiency with modern office equipment and relevant software (Microsoft software).

Location

San Francisco

Education Level

Master’s degree in Social Work (MSW), Public Administration (MPA), or related field (preferred)
Bachelor’s degree with significant leadership experience in housing or social services (required minimum consideration)

Salary/Compensations

$115,000 - $125,000 depending on experience

About the Company

The Salvation Army has a religious purpose and status as a church.

Equal Opportunity

Qualified individuals must be able to perform the essential duties of the position with or without accommodation.
A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.
The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.
Any employment relationship with this organization is of an “at-will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause.
This “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.