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About the Role

Flight Centre Travel Group is seeking a Global Sales Technology Manager to own and evolve our Sales and Customer Success technology ecosystem across six global regions. This role sits at the centre of how our frontline teams sell, convert, and retain customers—driving consistency, governance, and value across 600+ users and 10+ platforms. You’ll partner closely with Sales, CS, IT, Security, and Product Marketing to ensure our technology stack scales with the business and delivers measurable impact.

Responsibilities

Act as the global owner of the Sales and Customer Success technology stack across six regions
Support the global rollout and training of WBD
Evaluate, select, and support rollout of AI-led sales and SDR/prospecting tools
Leverage sales technology to enable conversion initiatives and data-driven decision-making
Identify business needs, evaluate vendors, and manage security and data privacy approvals
Partner with Procurement on contract reviews, renewals, cost control, and licence management
Maintain strong vendor relationships and monitor product roadmaps and pricing changes
Track adoption and usage metrics to inform optimisation and licence decisions
Own platform configuration, Salesforce integrations, and cross-tool field mapping
Conduct pre-launch testing and ongoing system integrity checks
Document integration architecture and dependencies across platforms
Drive global vs. regional training initiatives and develop role-based enablement materials
Lead onboarding, feature communications, and ongoing upskilling initiatives
Build and maintain reporting, dashboards, and quarterly site audits
Enforce data hygiene standards and governance policies across the stack
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Other duties and tasks as assigned

Requirements

Experience owning and managing a global sales or customer success technology stack
Strong expertise in Salesforce configuration and system integrations
Proven experience with vendor selection, contract negotiation, and licence management
Demonstrated success driving technology adoption, training, and optimisation
Experience working cross-functionally with Sales, CS, IT, Security, and Marketing
Ability to use usage data and reporting to inform strategic decisions
North America–based and able to work with global stakeholders

Skills

Salesforce configuration
System integrations
Vendor selection
Contract negotiation
License management
Technology adoption
Training and optimisation
Data analysis
Cross-functional collaboration
AI sales tools familiarity
Platform configuration
Integration architecture documentation
Reporting and dashboarding
Data hygiene and governance

Location

New York, NY
North America-based

Work Type

Onsite

Experience Level

Experience owning and managing a global sales or customer success technology stack
Strong expertise in Salesforce configuration and system integrations
Proven experience with vendor selection, contract negotiation, and licence management
Demonstrated success driving technology adoption, training, and optimisation

Salary/Compensations

$175,000

Benefits

Fun work environment
Reward & Recognition (Buzz Nights, annual Global Gathering)
Opportunities to use quick thinking, expertise, and tenacity
Passion for travel
Personal connections
Diversity, Equity & Inclusion initiatives (Diversity Day, Employee Resource Groups, DEI education, equitable practices, equity assessments, inclusive recruitment protocols)
Genuine opportunities for career growth and evolution
Support for professional and personal development
Corporate Social Responsibility program (volunteering, fundraising, Office Environmental Program, LEED® Gold-certified office spaces, 1 paid Volunteer Day per calendar year)
Paid Time Off (up to 15 vacation days, 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, 8 recognized holidays annually)
Travel perks/discounts
Health & Wellness Programs
Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits (medical, dental, vision, gender affirming care, fertility care)
Insurance (hospital indemnity, AD&D, critical illness, long-term and short-term disability)
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan (ability to purchase company stock on Australian Stock Exchange with partial company match)
Global career opportunities in a network of brands and businesses

About the Company

Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally.
Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers.
We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.
For decades, we’ve been helping go-getter businesses grow through travel.
Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand.
The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division.
Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.
FCTG is renowned internationally for having amazing perks and an even better culture.
Our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder.
Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
We value an inclusive and supportive workplace which truly reflects the diversity of our society.
Travel Weekly Magellan Awards: Silver Winner (2023)
GBTA WINiT Top 50 Award Recipients (2018–2025)
CHHR: 5-Star DE&I Employer (2023, 2024)
Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
Newsweek: America’s Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)

Equal Opportunity

Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.
Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.