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About the Role

Reporting to the Restaurant General Manager (RGM), a Shift Manager runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems, seek help from the team when appropriate, and is willing to lead the restaurant team in culture building, best practices, and day-to-day functioning requirements of the restaurant. A Shift Manager maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at all times.

Responsibilities

Provide regular feedback to the RGM on the performance of Team Members
Provide ongoing constructive and complimentary feedback to Team Members
Actively participate in the training of Team Members
Handle conflicts constructively and work with RGM to achieve resolution
Ensure consistent customer satisfaction
Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s)
Personally demonstrate that customer needs are the highest priority
Ensure food safety, quality, and accuracy of orders
Resolve customer complaints quickly while maintaining positive customer relations
Assist profit & Loss management by following cash control/security procedures, maintaining inventory and managing labour
Oversee proper product preparation, rotation, portioning, cooking, and holding time
Assist the RGM with facility maintenance and ensure health and safety standards are followed at all times
Oversee and coordinate daily shift operations
Train and supervise team members
Ensure excellent customer service
Manage inventory and stock levels
Maintain a clean and organized work environment
Running shifts, meeting Taco Bell standards, and resolving customer concerns
Ensuring customer satisfaction and being a role model
Helping the management team with people-related matters
Assisting the management team with profit and loss
Being a cultural ambassador for the company
Openly and honestly communicating with management
Giving positive feedback to team members
Adhering to cash, security, inventory, and labor policies and procedures
Taking ownership and helping to drive results
Being willing to coach and guide others
Working with management teams on business initiatives

Requirements

Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things done
Customer-first mindset
Strong interpersonal skills
Dedicated to leading a team that strives for excellence

Work Type

Restaurant operations

About the Company

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC.
Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States.
The future holds 2,000 more restaurants across the globe within the next decade.
We are about more than just building restaurants — we connect with our fans through their passions including sports, gaming, and music
We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
We foster a culture of authenticity for you to feel at home with the Taco Bell family!