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About the Role
VCA Canada Masonville Animal Hospital is recruiting for a customer service focused Veterinary Assistant & Client Care Specialist. This full-time opportunity directly contributes to the efficient and effective daily operation of the hospital, ensuring clients and their pets feel welcomed and expertly cared for.
Responsibilities
- Create a warm and welcoming environment for patients and pet parents.
- Assist veterinary staff with various tasks and treatments when required.
- Answer a multiline phone system and track and book appointments effectively.
- Place outbound calls to pet parents for follow-up and future appointment bookings.
- Respond to and manage email correspondence with clients, referring veterinarians, and internal office messages.
- Admit and discharge pet patients.
- Handle invoicing and billing, including creating estimates, obtaining pet owner confirmation, and processing payments.
- Schedule appointments.
- Perform general housekeeping duties, ensuring cleanliness of reception area, pet holding areas, and common areas.
- Willingness to learn more regarding veterinary services, updated medical office procedures, and assisting veterinary staff.
Requirements
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment.
- Strong organizational skills.
Skills
- Customer service
- Organizational skills
- Phone system operation
- Appointment scheduling
- Email correspondence management
- Invoicing
- Billing
- Payment processing
- General housekeeping
Location
- London, Ontario
Work Type
- Full-time
Benefits
- Competitive wages and benefits
- Employer match (5%) group RRSP plan
- Wellness days
- Sick days
- Vacation time
- Annual uniform allowance
- Referral Bonus Rewards
- E-tools for meditation, sleep, exercise, and focus
- Virtual health care (telemedicine)
- Opportunities to give back in your community
- Generous personal pet care discounts
- Shopping discounts
- Wellness apps
About the Company
- VCA Canada is a network of veterinary hospitals committed to positively impacting pets, people, and local communities for nearly 45 years.
- Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine.
- In 2017, VCA Canada became part of the Mars Veterinary Health family of brands.
- VCA Canada is passionate about providing an industry-leading Associate experience to over 4,000 Canadians.
- VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
- We are a family of hometown animal hospitals determined to positively impact pets, people and our communities.
- From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year.
- We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow.